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WO-01350529 ↗ ServiceMax

Lafayette Pain Care • Inspection • PSM

📍 Lafayette Pain Care — 770 Park E Blvd, Lafayette IN, 47905

Feb 9, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (44 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (May 1, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
39d
▶ Clock Running
Status: Assigned
Feb 10 → Apr 7, 2026
39 business days (counted)
Running total: 40 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 30, 2026
17 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 30 → May 1, 2026
1 business day (counted)
Running total: 58 of ? biz days used
Created: Feb 9, 2026 Completed: May 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Apr 7 Assigned ▶ Running 39 40
Apr 7 → Apr 30 Scheduled ▶ Running 17 57
Apr 30 → May 1 Tech On Site ▶ Running 1 58
Dispatch 0.0d
Coordinators 59.0d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
59.0 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: May 1, 2026 (on time)
📅
58.3 days Total Age
⏱️
39.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
56.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566364
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 138 pieces https://www.ebiotrack.com/inspection.php?iid=32942 Inspection Flag: Customer moved to Annual inspections only in 2024.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tracy Smith
Owner
Leona Coonrod
Created
Feb 7, 2026
Work Orders from this Case (1)
WO-01350529 (current) Invoiced
Inspection • Vincent Nyathi
Created: Feb 9, 2026 • Closed: Apr 30, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 39.7 days stuck in "Assigned"
⏱️
Total Delay 56.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
39.7d / 0.5d SLA
Scheduled
17.3d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/7/2026 CRamen Logged email confirming Monday 4/21/2026 with an arrival window between 8-10am.


4/7/2026 CRamen Logged email requested Monday 4/21/2026 with an arrival window between 8-10am. Placeholder set


2/10/2026 CRamen Logged email requested Monday 3/6/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 145 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 145 equipment.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 138 pieces https://www.ebiotrack.com/inspection.php?iid=32942 Site has a new Vital sign machine that will need inspected and tagged.

Timeline

📞
Case Linked Feb 7, 12:00 AM
Case Number: 00566364
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 9, 11:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Feb 10, 1:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🚨 40.0 business days
🗓️
2 Status: Scheduled Apr 7, 5:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-21T13:00:00.000+0000
🚨 11.8 business days
📅
Dispatch Scheduled by Charles Ramen Apr 22, 9:37 AM
Scheduled For: 2026-04-30T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Apr 30, 10:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 16h
⏱️
2 5x Labor Added Apr 30, 10:27 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 21m, 0m
2.2 business days
📄
2 Status: Ready to Bill May 4, 11:46 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260896

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Assigned
Duration: 39.7 business days (threshold: 4.0 business hours)
Exceeded by 39.2 business days
Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00566364
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Apr 30, 9:00 AM
Created
Feb 9, 11:17 AM
Invoice #
SM-260896

Work Details (5)

Name Type Status Qty Amount Date
WL-03210207 Labor Open 1 $0.00 Apr 30, 10:27 PM
WL-03210208 Labor Open 6 $3,875.00 Apr 30, 10:27 PM
WL-03210209 Labor Open 1.3333333333333 $0.00 Apr 30, 10:27 PM
WL-03210210 Travel Open 62 - Apr 30, 10:27 PM
WL-03210211 Travel Open 62 - Apr 30, 10:27 PM

Details