Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350531 ↗ ServiceMax

GREEN TOWNSHIP FIRE DEPARTMENT CINCI • Preventive Maintenance • PSM

📍 Green Township Fire Department Cinci — 6303 Harrison Ave, Cincinnati OH, 45247

Feb 9, 2026 → Apr 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (34 biz days late)
Active: 48 biz days
🕐 Clock stopped: Invoiced (Apr 17, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 2 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Feb 11 → Apr 8, 2026
39 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Apr 8 → Apr 8, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 8 → Apr 13, 2026
3 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 17, 2026
4 business days (counted)
Running total: 48 of ? biz days used
Created: Feb 9, 2026 Invoiced: Apr 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Feb 11 Assigned ▶ Running 1 2
Feb 11 → Apr 8 Scheduled ▶ Running 39 41
Apr 8 → Apr 8 05-Tech-Off-Site ▶ Running 0 41
Apr 8 → Apr 13 Reschedule ▶ Running 3 44
Apr 13 → Apr 17 Scheduled ▶ Running 4 48
Dispatch 0.0d
Coordinators 50.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.2 days
Over SLA
Billing
0.0 days
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 17, 2026 (13 days early)
📅
48.7 days Total Age
⏱️
38.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Apr 7, 2026
Visit 2 Apr 17, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566365
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 10 pieces https://www.ebiotrack.com/inspection.php?iid=32943 Inspection Description: Contract covers: (5) Stretchers (5) PowerLoads | 2 PMs per year | 2 Repair calls per year | Stair Chairs under MFG
Priority
Standard
Origin
Email
Reason
New Case
Contact
Darren Mooney
Owner
Leona Coonrod
Created
Feb 7, 2026
Work Orders from this Case (1)
WO-01350531 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Feb 9, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 38.9 days stuck in "Scheduled"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
43.2d / 2.0d SLA
05-Tech-Off-Site
1.0d
Reschedule
3.1d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8/26 - NatoshaB - WO switched to tech off-site by system. Updated to reschedule status to complete PM for unavailable units during 1st trip.


2/11/2026 CRamen logged email scheduling for Tuesday 4/7/2026 with an arrival window between 8-10am.


2/10/2026 CRamen logged email requesting Thursday 4/2/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 2003003500242 - Asset ID: 13166997 Stryker Medical - 6390 Power-LOAD Serial #: 1906012400031 - Asset ID: 13335940 Stryker Medical - 6390 Power-LOAD Serial #: 1902012400296 - Asset ID: 13167001 Stryker Medical - 6506 PowerPro Serial #: 1904003500001 - Asset ID: 13166995 Stryker Medical - 6506 PowerPro Serial #: 2012003500209 - Asset ID: 13166999 Stryker Medical - 6390 Power-LOAD Serial #: 2012012400056 - Asset ID: 13166996 Stryker Medical - 6506 PowerPro Serial #: 2101003500021 - Asset ID: 13167000 Stryker Medical - Xpedition Serial #: 2408000257 - Asset ID: 13335605 Stryker Medical - 6390 Power-LOAD Serial #: 2310012400253 - Asset ID: 13335603 Stryker Medical - 6506 PowerPro Serial #: 2310003500197 - Asset ID: 13335604 Stryker Medical - Xpedition Serial #: 2408000258 - Asset ID: 13335602 Stryker Medical - Xpedition Serial #: 2408000243 - Asset ID: 13335601 Stryker Medical - Xpedition Serial #: 2408000214 - Asset ID: 13335600 Stryker Medical - Xpedition Serial #: 2408000246 - Asset ID: 13335599 Stryker Medical - 6390 Power-LOAD Serial #: 1902012400172 - Asset ID: 13166998 Stryker Medical - 6390 Power-LOAD Serial #: 2012012400090 - Asset ID: 13167004 Stryker Medical - 6506 PowerPro Serial #: 1903003500234 - Asset ID: 13167003
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 10 pieces https://www.ebiotrack.com/inspection.php?iid=32943 Inspection Description: Contract covers: (5) Stretchers (5) PowerLoads | 2 PMs per year | 2 Repair calls per year | Stair Chairs under MFG

Timeline

📞
Case Linked Feb 7, 12:00 AM
Case Number: 00566365
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 9, 11:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 10:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 41m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 11, 2:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-07T13:00:00.000+0000
🚨 39.0 business days
⏱️
▶
2 23x Labor Added Apr 7, 10:20 PM
23x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 55d 6h
🔄
Status: Reschedule by Natosha Beierschmitt Apr 8, 7:26 PM
From: 05-Tech-Off-Site
To: Reschedule
Duration in Previous: 21h 5m
⏳ 3.6 business days
📅
▶
2 Dispatch Scheduled Apr 13, 5:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 4d 21h
⏳ 4.8 business days
⏱️
▶
2 12x Labor Added Apr 17, 6:15 PM
12x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 4d 0h
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Apr 21, 12:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 73.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-259723

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 38.9 business days (threshold: 2.0 business days)
Exceeded by 36.9 business days
Reschedule
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00566365
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Apr 17, 2:00 PM
Created
Feb 9, 11:20 AM
Invoice #
SM-259723

Work Details (35)

Name Type Status Qty Amount Date
WL-03177066 Labor Open 1 $0.00 Apr 7, 10:20 PM
WL-03177067 Travel Open 24 $0.00 Apr 7, 10:20 PM
WL-03177068 Labor Open 0.5 $0.00 Apr 7, 10:20 PM
WL-03177069 Labor Open 0.5 $0.00 Apr 7, 10:20 PM
WL-03177070 Labor Open 1.0833333333333 $0.00 Apr 7, 10:20 PM
WL-03177071 Labor Open 0.16666666666667 $0.00 Apr 7, 10:20 PM
WL-03177072 Labor Open 0.16666666666667 $0.00 Apr 7, 10:20 PM
WL-03177073 Labor Open 0.58333333333333 $0.00 Apr 7, 10:20 PM
WL-03177074 Labor Open 1.1666666666667 $0.00 Apr 7, 10:20 PM
WL-03177075 Labor Open 0.41666666666667 $0.00 Apr 7, 10:20 PM
WL-03177076 Labor Open 1.1666666666667 $0.00 Apr 7, 10:20 PM
WL-03177077 Labor Open 0.5 $0.00 Apr 7, 10:20 PM
WL-03177078 Labor Open 0.5 $0.00 Apr 7, 10:20 PM
WL-03177079 Labor Open 0.66666666666667 $0.00 Apr 7, 10:20 PM
WL-03177080 Labor Open 0.83333333333333 $0.00 Apr 7, 10:20 PM
WL-03177081 Labor Open 1 $0.00 Apr 7, 10:20 PM
WL-03177082 Travel Open 35 $0.00 Apr 7, 10:20 PM
WL-03177083 Parts Open 1 $21.29 Apr 7, 10:20 PM
WL-03177084 Parts Open 2 $23.36 Apr 7, 10:20 PM
WL-03177085 Parts Open 1 $21.29 Apr 7, 10:20 PM
WL-03177086 Parts Open 2 $23.36 Apr 7, 10:20 PM
WL-03177087 Parts Open 1 $21.29 Apr 7, 10:20 PM
WL-03177088 Parts Open 2 $23.36 Apr 7, 10:20 PM
WL-03191228 Labor Open 2.1666666666667 $0.00 Apr 17, 6:15 PM
WL-03191229 Travel Open 132 $0.00 Apr 17, 6:15 PM
WL-03191230 Labor Open 1.3333333333333 $0.00 Apr 17, 6:15 PM
WL-03191231 Labor Open 0.66666666666667 $0.00 Apr 17, 6:15 PM
WL-03191232 Labor Open 0.5 $0.00 Apr 17, 6:15 PM
WL-03191233 Labor Open 1 $0.00 Apr 17, 6:15 PM
WL-03191234 Labor Open 1.0833333333333 $0.00 Apr 17, 6:15 PM
WL-03191235 Travel Open 31 $0.00 Apr 17, 6:15 PM
WL-03191248 Parts Open 1 $21.29 Apr 17, 6:15 PM
WL-03191249 Parts Open 2 $23.36 Apr 17, 6:15 PM
WL-03191250 Parts Open 1 $21.29 Apr 17, 6:15 PM
WL-03191251 Parts Open 2 $23.36 Apr 17, 6:15 PM

Details