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WO-01350532 ↗ ServiceMax

PENN CARE MEDICAL PRODUCTS • Parts Sale • PSM

📍 WARREN TOWNSHIP FIRE DEPARTMENT LEAVITTSBURG — 4750 W Market St, Leavittsburg OH, 44430

Feb 9, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (9 biz days late)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 9 → Feb 9, 2026
0 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Mar 13, 2026
23 business days (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
Created: Feb 9, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Assigned ▶ Running 0 0
Feb 9 → Feb 9 L2 Screening ▶ Running 0 0
Feb 9 → Feb 9 Awaiting Parts ⏸ Paused 0 —
Feb 9 → Mar 13 Ready for Scheduling ▶ Running 23 23
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.0d
Material Management 0.6d
Coordinators 23.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.6 days
Coordinators
23.4 days
Over SLA
Billing
0.0 days
Created: Feb 9, 2026 Due: Mar 11, 2026 Completed: Mar 13, 2026 (1 days late)
📅
24.0 days Total Age
⏱️
23.4d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
24.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566267
Penn Care PO #262066 (DROP SHIP) * PO is correct, no quote needed
Closed
Item 190-1493 Wheel, 6" Rear with Hardware for 59T
Priority
Standard
Origin
Email
Reason
New Case
Contact
David Chicoine
Owner
Kimberly Hardison
Created
Feb 6, 2026
Work Orders from this Case (1)
WO-01350532 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Feb 9, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 23.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.6d / 3.0d SLA
Ready for Scheduling
23.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Item 190-1493 Wheel, 6" Rear with Hardware for 59T

Timeline

📞
Case Linked Feb 6, 3:59 PM
Case Number: 00566267
Subject: Penn Care PO #262066 (DROP SHIP) * PO is correct, no quote needed
Status: Closed
⏳ 2.0 business days
📋
▶
3 Work Order Created Feb 9, 11:22 AM
Work Order Created → Status: Assigned → Status: L2 Screening
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🔍
Status: L2 Screening by Kimberly Hardison
From: Assigned
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Feb 9, 11:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2m
📅
▶
2 Status: Ready for Scheduling Feb 9, 3:58 PM
Status: Ready for Scheduling → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 23.9 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Mar 13, 7:51 AM
From: Ready for Scheduling, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 31d 14h, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Mar 17, 12:27 PM
Status: Ready to Bill → Status: Billing Review → Status: Invoiced
💵
Status: Billing Review by Diane Patton
From: Invoice Pending, Billing Review
To: Billing Review, Invoice Pending
Duration in Previous: 1m, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 79.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-256707

Bottlenecks

Ready for Scheduling
Duration: 23.4 business days (threshold: 1.0 business days)
Exceeded by 22.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00566267
Closed
📦
Parts Order 00089949
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 9, 11:22 AM
Invoice #
SM-256707

Work Details (2)

Name Type Status Qty Amount Date
WL-03097997 Parts Open 1 $82.29 Feb 9, 4:01 PM
WL-03097998 Expenses Open 1 $12.30 Feb 9, 4:01 PM

Details