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WO-01350533 ↗ ServiceMax

STREETSBORO FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Streetsboro Fire Dept — 9184 St Rt 43, Streetsboro OH, 44241

Feb 9, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 15 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 26, 2026
12 business days (counted)
Running total: 12 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 3, 2026
3 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Feb 9, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0
Feb 9 → Feb 26 Assigned ▶ Running 12 12
Feb 26 → Mar 3 Scheduled ▶ Running 3 15
Mar 3 → Mar 3 Tech On Site ▶ Running 0 15
Dispatch 0.0d
Coordinators 16.4d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.4 days
Over SLA
Field Work
0.3 days
Created: Feb 9, 2026 Due: Feb 28, 2026 Completed: Mar 3, 2026 (2 days late)
📅
16.0 days Total Age
⏱️
12.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
16.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566426
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM # of pieces: 9 https://www.ebiotrack.com/inspection.php?iid=32946
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Wilson
Owner
Erin Martin
Created
Feb 8, 2026
Work Orders from this Case (1)
WO-01350533 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Feb 9, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 12.4 days stuck in "Assigned"
⏱️
Total Delay 16.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
12.4d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - Xpedition Serial #: 041039949 - Asset ID: 13243058 Stryker Medical - Xpedition Serial #: 041039950 - Asset ID: 13243059 Stryker Medical - Xpedition Serial #: 041039951 - Asset ID: 13243057 Stryker Medical - 6390 Power-LOAD Serial #: 161140191 - Asset ID: 13254302 Stryker Medical - 6390 Power-LOAD Serial #: 170940738 - Asset ID: 13243060 Stryker Medical - 6390 Power-LOAD Serial #: 180341702 - Asset ID: 13243061 Stryker Medical - 6500 PowerPro Serial #: 120141296 - Asset ID: 13243063 Stryker Medical - 6506 PowerPro Serial #: 130540184 - Asset ID: 13243064 Stryker Medical - 6506 PowerPro Serial #: 2111020600052 - Asset ID: 13243062
⚠️ Problem Description
Semi-Annual Equipment PM # of pieces: 9 https://www.ebiotrack.com/inspection.php?iid=32946

Timeline

📞
Case Linked Feb 8, 12:00 AM
Case Number: 00566426
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 9, 11:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 3:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 15m
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-03T11:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 3, 10:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 18h
✔️
▶
3 Status: Completed Mar 3, 12:28 PM
Status: Completed → 35x Labor Added → Status: Closed
⏱️
35x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 50, 0.75, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 6, 9:34 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 21h, 0m
🚨 105.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-255828

Bottlenecks

Assigned
Duration: 12.4 business days (threshold: 4.0 business hours)
Exceeded by 11.9 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00566426
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 3, 6:00 AM
Created
Feb 9, 11:22 AM
Invoice #
SM-255828

Work Details (35)

Name Type Status Qty Amount Date
WL-03127779 Labor Open 1 $0.00 Mar 3, 12:29 PM
WL-03127780 Travel Open 50 $0.00 Mar 3, 12:29 PM
WL-03127781 Labor Open 0.75 $0.00 Mar 3, 12:29 PM
WL-03127782 Labor Open 0.75 $0.00 Mar 3, 12:29 PM
WL-03127783 Labor Open 0.75 $0.00 Mar 3, 12:29 PM
WL-03127784 Labor Open 0.75 $0.00 Mar 3, 12:29 PM
WL-03127785 Labor Open 0.75 $0.00 Mar 3, 12:29 PM
WL-03127786 Labor Open 0.75 $0.00 Mar 3, 12:29 PM
WL-03127787 Labor Open 0.25 $0.00 Mar 3, 12:29 PM
WL-03127788 Labor Open 0.25 $0.00 Mar 3, 12:29 PM
WL-03127789 Labor Open 0.25 $0.00 Mar 3, 12:29 PM
WL-03127790 Parts Open 1 $12.08 Mar 3, 12:29 PM
WL-03127791 Parts Open 1 $0.00 Mar 3, 12:29 PM
WL-03127792 Parts Open 1 $0.00 Mar 3, 12:29 PM
WL-03127793 Parts Open 2 $0.00 Mar 3, 12:29 PM
WL-03127794 Parts Open 1 $12.08 Mar 3, 12:29 PM
WL-03127795 Parts Open 1 $0.00 Mar 3, 12:29 PM
WL-03127796 Parts Open 1 $0.00 Mar 3, 12:29 PM
WL-03127797 Parts Open 2 $0.00 Mar 3, 12:29 PM
WL-03127798 Parts Open 1 $12.08 Mar 3, 12:29 PM
WL-03127799 Parts Open 1 $0.00 Mar 3, 12:29 PM
WL-03127800 Parts Open 1 $0.00 Mar 3, 12:29 PM
WL-03127801 Parts Open 2 $0.00 Mar 3, 12:29 PM
WL-03127802 Parts Open 1 $9.02 Mar 3, 12:29 PM
WL-03127803 Parts Open 1 $9.02 Mar 3, 12:29 PM
WL-03127804 Parts Open 1 $18.86 Mar 3, 12:29 PM
WL-03127805 Parts Open 2 $23.36 Mar 3, 12:29 PM
WL-03127806 Parts Open 1 $9.02 Mar 3, 12:29 PM
WL-03127807 Parts Open 1 $9.02 Mar 3, 12:29 PM
WL-03127808 Parts Open 1 $18.86 Mar 3, 12:29 PM
WL-03127809 Parts Open 2 $23.36 Mar 3, 12:29 PM
WL-03127810 Parts Open 1 $9.02 Mar 3, 12:29 PM
WL-03127811 Parts Open 1 $9.02 Mar 3, 12:29 PM
WL-03127812 Parts Open 1 $18.86 Mar 3, 12:29 PM
WL-03127813 Parts Open 2 $23.36 Mar 3, 12:29 PM

Details