5/7/26 CDempsey- Text Kevin about this Past Scheduled wo.
5/1 KKelch scheduled for 5/5 and 5/6 with arrival between 9 and 11 am.
4/30/26 NatoshaB - emailed Justin & Zach - Stephen replied "Any Tuesday or Wednesday at your earliest convenience. Preferably the earlier in the morning the better." Added Rhea to assist with setting the appt. Moved to RFS & removed esc.
2/28/26 RBerry- Escalated WO to account manager and placed on hold due to contact issues.
2/27 KKelch called Justin to reschedule for 3/13 between 9 and 11 am. Advised to send an email.
2/23 KKelch called Justin to schedule for 3/3 between 9 and 11 am. Customer confirmed.
2/9 KKelch called Justin to schedule for 2/19 between 9 and 11 am. Left info.
🔧Work Performed
Ferno Washington Inc - Model 101-H
Serial #: 15C-116396 - Asset ID: 13277358
Ferno Washington Inc - Model 101-H
Serial #: JJ-263295 - Asset ID: 13277357
Ferno Washington Inc - Model 24
Serial #: 09N-120110 - Asset ID: 13277339
Ferno Washington Inc - Model 24
Serial #: 16N-353712 - Asset ID: 13277354
Ferno Washington Inc - Model 24
Serial #: 16N-353713 - Asset ID: 13277346
Ferno Washington Inc - Model 24
Serial #: 17N-378960 - Asset ID: 13277336
Ferno Washington Inc - Model 24
Serial #: L-722188 - Asset ID: 13277338
Ferno Washington Inc - Model 24
Serial #: 18N-390831 - Asset ID: 13277341
Ferno Washington Inc - MODEL 103
Serial #: H-24716 - Asset ID: 13277363
Ferno Washington Inc - MODEL 103
Serial #: I-97096 - Asset ID: 13277353
Ferno Washington Inc - MODEL 103
Serial #: H-20758 - Asset ID: 13277349
Ferno Washington Inc - Model 24
Serial #: 09N-120112 - Asset ID: 13277342
Ferno Washington Inc - Model 24
Serial #: L-412963 - Asset ID: 13277340
Ferno Washington Inc - MODEL 103
Serial #: L-439382 - Asset ID: 13277362
Ferno Washington Inc - POWERFlexx (Series)
Serial #: 11N-208995 - Asset ID: 13277359
Ferno Washington Inc - MODEL 103
Serial #: L-762901 - Asset ID: 13277365
Ferno Washington Inc - Model 24
Serial #: 10N-176547 - Asset ID: 13277343
Ferno Washington Inc - MODEL 103
Serial #: H-20760 - Asset ID: 13277352
Mobi Medical - Mobi 500
Serial #: F500 - Asset ID: 13277356
Ferno Washington Inc - 24-H MiniMAXX
Serial #: L-802840 - Asset ID: 13277344
Ferno Washington Inc - Model 102
Serial #: K79273 - Asset ID: 13277366
Ferno Washington Inc - Model 102
Serial #: H-20765 - Asset ID: 13277350
Ferno Washington Inc - Model 24
Serial #: 23N-492567 - Asset ID: 13277345
Ferno Washington Inc - Model 102
Serial #: 08082772 - Asset ID: 13277351
Ferno Washington Inc - Model 24
Serial #: 17N-378962 - Asset ID: 13277355
Ferno Washington Inc - MODEL 103
Serial #: L-762896 - Asset ID: 13277360
Ferno Washington Inc - MODEL 103
Serial #: L-796875 - Asset ID: 13277361
Ferno Washington Inc - MODEL 103
Serial #: L-762326 - Asset ID: 13277324
⚠️Problem Description
Inspection: Annual Equipment PM
29 pieces
https://www.ebiotrack.com/inspection.php?iid=32945
Inspection Description: 1 Site | Contract covers: (12) Embalming table, (17) Mortuary cot, (3) Stretcher | 1 PM per year
📋
Outbound to +13142418844
Completed May 18, 2026
5/18 KKelch called Justin to schedule for 5/19 with arrival between 9 and 11 am. Advised to send email for scheduling. Call and email logged on WO-01350535
📧
Email:Re: EMSAR Request for service at St. Louis Cremations Service, Inc.
Completed May 1, 2026
From: sconardii@yahoo.com
To: justink@slcmo.com
Cc: kaitlyn.kelch@emsar.com
5/5 is perfect…thank you!On May 1, 2026, at 9:24 AM, Justin King <justink@slcmo.com> wrote: Stephen - See below. Can you respond?Thanks, On Fri, May 1, 2026 at 8:12 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:Hi Justin King,I hope you’re doing well. I’m reaching out to schedule a service appointment for the PMs needed on your EMS equipment.Here’s the location information we have on file:Location:St
📧
Email: EMSAR Request for service at St. Louis Cremations Service, Inc.
Completed May 1, 2026
To: justink@slcmo.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at St. Louis Cremations Service, Inc.
Body:
Hi Justin King,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the PMs needed on your EMS equipment.
Here’s the location information we have on file:
Location:
St. Louis Cremations Service, Inc.
2135 Chouteau Ave
St. Louis, MO 63103
Contact:
Justin King
3142418844
We currently have availability on 5
📧
Email: Rescheduling for PMs
Completed Feb 27, 2026
To: justink@slcmo.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Rescheduling for PMs
Body:
Good morning Justin,
Unfortunately, we need to reschedule the PMs needed for your site. Our technician, Blake, can be there on 3/13 with arrival between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The information in this
📋
Outbound to +13142418844
Completed Feb 27, 2026
2/27 KKelch called Justin to reschedule for 3/13 between 9 and 11 am. Advised to send an email.
📋
Outbound to +13142418844
Completed Feb 23, 2026
2/23 KKelch called Justin to schedule for 3/3 between 9 and 11 am. Customer confirmed.
📋
Outbound to +13142418844
Completed Feb 9, 2026
2/9 KKelch called Justin to schedule for 2/19 between 9 and 11 am. Left info.
📋
Outbound to +13142418844
Completed Feb 9, 2026
2/9 KKelch called Justin to schedule for 2/19 between 9 and 11 am.
📅
WO-01350535 - Preventive Maintenance - DD: 2/27/2026 - - St. Louis - St. Louis Cremations Service, Inc.
May 11, 2026 10:00am – 4:00pm
Work Order: WO-01350535
Account: ST. LOUIS CREMATIONS SERVICE, INC.
Customer Case Number:
Location: St. Louis Cremations Service, Inc.
Address: 2135 Chouteau Ave, St. Louis, MO 63103
Manufacturer:
Model #:
Serial #:
Contact Name: Justin King
Contact Phone: 3142418844
Contact Email: justink@slcmo
Timeline
📞
Case Linked Feb 7, 12:00 AM
Case Number:00566367
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Feb 9, 11:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 9, 12:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 4m
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Feb 23, 10:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-03T15:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn KelchFeb 23, 2:43 PM
From:Scheduled
To:Reschedule
Duration in Previous:4h 28m
⚠️5.0 business days
🆕
Status: Entered by Rhea BerryFeb 28, 10:58 AM
From:Reschedule, Entered
To:Entered, On Hold
Duration in Previous:4d 20h, 0m
🚨44.0 business days
📅
Status: Ready for Scheduling by Natosha BeierschmittApr 30, 9:48 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:60d 21h
👷
▶
2
Technician Assigned May 1, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 24m
🗓️
▶
2
Status: Scheduled May 1, 12:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-05-05T14:00:00.000+0000
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled May 7, 1:32 PM
Dispatch Scheduled → Status: Ready for Release
✅
Status: Ready for Release by Kaitlyn Kelch
From:Scheduled
To:Ready for Release
Duration in Previous:6d 1h
⏳2.0 business days
⏱️
▶
2
17x Labor Added May 10, 11:12 PM
17x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From:Ready for Release
To:04-Scheduled
Duration in Previous:3d 9h
🔧
Status: Tech On Site by Kevin CoxMay 11, 1:50 PM
From:04-Scheduled
To:Tech On Site
Duration in Previous:14h 37m
⏳2.0 business days
⏱️
▶
2
23x Labor Added May 12, 5:14 PM
23x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From:Tech On Site
To:05-Tech-Off-Site
Duration in Previous:1d 3h
🏁
Status: Closed by Ben SaurMay 12, 5:19 PM
From:05-Tech-Off-Site
To:Closed
Duration in Previous:5m
⏳2.8 business days
📄
Status: Ready to Bill by Diane PattonMay 14, 12:15 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 18h, 0m
🚨56.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number:SM-261907
Bottlenecks
Assigned
Duration: 9.8 business days (threshold: 4.0 business hours)
Exceeded by 9.3 business days
Reschedule
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)