Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350536 ↗ ServiceMax

BOYD COUNTY EMS • Preventive Maintenance • PSM

📍 Boyd County EMS — 2758 Greenup Avenue, Ashland KY, 41101

Feb 9, 2026 → Apr 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (42 biz days late)
Active: 56 biz days
🕐 Clock stopped: Invoiced (Apr 29, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Feb 12 → Apr 28, 2026
52 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 28 → Apr 29, 2026
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Feb 9, 2026 Invoiced: Apr 29, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Feb 12 Assigned ▶ Running 2 3
Feb 12 → Apr 28 Scheduled ▶ Running 52 55
Apr 28 → Apr 29 Tech On Site ▶ Running 1 56
Apr 29 → Apr 29 05-Tech-Off-Site ▶ Running 0 56
Dispatch 0.0d
Coordinators 57.8d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.8 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 29, 2026 (1 days early)
📅
56.9 days Total Age
⏱️
53.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scott R Roberts — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 28, 2026
Visit 2 Apr 29, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566427
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM # of devices: 30 https://www.ebiotrack.com/inspection.php?iid=32947
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brent Turvey
Owner
Erin Martin
Created
Feb 8, 2026
Work Orders from this Case (1)
WO-01350536 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Feb 9, 2026 • Closed: Apr 29, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 53.0 days stuck in "Scheduled"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
53.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
05-Tech-Off-Site
1.0d
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/6/2026 CRamen Logged email confirming re-scheduling Tuesday 4/28 and Wednesday 4/29/2026 with tech arrival between 8-10am due to EMS training scheduled on 4/14-15.

2/10/2026 CRamen Logged email requesting Monday 4/13 Thru Wednesday 4/15 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Stryker Medical - 6082 MX-Pro R3 Serial #: 140240594 - Asset ID: 13167050 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: TRUCK 6 - BOYD COUNTY EMS - Asset ID: 13167049 Stryker Medical - 6086 PerformancePro Serial #: 2304003800022 - Asset ID: 13167066 Stryker - Power Pro 6507 Serial #: 2412003194 - Asset ID: 13335584 Stryker Medical - 6252 Stair-Pro Serial #: 130541464 - Asset ID: 13335583 Ferno Washington Inc - Model 175 (Series) Serial #: 07050941 - Asset ID: 13167056 Ferno Washington Inc - Model 175 (Series) Serial #: 07059497 - Asset ID: 13335581 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: TRUCK 5 - BOYD COUNTY EMS - Asset ID: 13254853 Ferno Washington Inc - Model 40 (Series) Serial #: L347100 - Asset ID: 13167052 Stryker Medical - 6082 MX-Pro R3 Serial #: 131241359 - Asset ID: 13167061 Stryker Medical - 6082 MX-Pro R3 Serial #: 131241360 - Asset ID: 13167053 Stryker Medical - 6082 MX-Pro R3 Serial #: 131241361 - Asset ID: 13167055 Stryker Medical - 6082 MX-Pro R3 Serial #: 140240593 - Asset ID: 13167064 Stryker Medical - 6082 MX-Pro R3 Serial #: 140240595 - Asset ID: 13167065 Stryker Medical - 6083 MX-Pro Bariatric Serial #: 110641112 - Asset ID: 13254855 Stryker Medical - 6086 PerformancePro Serial #: 170141610 - Asset ID: 13167058 Stryker Medical - 6252 Stair-Pro Serial #: 080439898 - Asset ID: 13167054 Stryker Medical - 6252 Stair-Pro Serial #: 080439899 - Asset ID: 13167060 Stryker Medical - 6252 Stair-Pro Serial #: 080639913 - Asset ID: 13167051 Generic - Generic Manual Stair Chair Serial #: MRI# 4248 - Asset ID: 13167063 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 150639482 - Asset ID: 13335582 Ferno Washington Inc - Model 40 (Series) Serial #: L686824 - Asset ID: 13254851 Stryker Medical - 6392 PerformanceLoad Serial #: TRUCK 9 - BOYD COUNTY EMS - Asset ID: 13167048 Stryker Medical - 6392 PerformanceLoad Serial #: 2022000900097 - Asset ID: 13167068 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 140441256 - Asset ID: 13167047 Generic - Generic Manual Stair Chair Serial #: STAIR CHAIR 1 - Asset ID: 13254850 Stryker Medical - 6252 Stair-Pro Serial #: 080639912 - Asset ID: 13167067 Stryker Medical - 6252 Stair-Pro Serial #: 161241208 - Asset ID: 13167057
⚠️ Problem Description
Semi-Annual Equipment PM # of devices: 30 https://www.ebiotrack.com/inspection.php?iid=32947

Timeline

📞
Case Linked Feb 8, 12:00 AM
Case Number: 00566427
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 9, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 10, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 12, 9:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1d 20h
🚨 37.0 business days
📅
Dispatch Scheduled by Charles Ramen Apr 6, 5:18 PM
Scheduled For: 2026-04-29T13:00:00.000+0000, 2026-04-28T13:00:00.000+0000
🚨 15.8 business days
💵
2x Expenses Added Apr 27, 8:07 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Scott Roberts Apr 28, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 75d 1h
⏱️
▶
2 24x Labor Added Apr 28, 10:08 PM
24x Labor Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 10h 41m
⏱️
▶
2 13x Labor Added Apr 29, 5:28 PM
13x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 19h 21m
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton May 4, 10:46 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 17h, 0m
🚨 64.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-260885

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00566427
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Apr 28, 9:00 AM
Created
Feb 9, 11:29 AM
Invoice #
SM-260885

Work Details (39)

Name Type Status Qty Amount Date
WL-03201793 Expenses Open 1 $0.00 Apr 27, 8:07 AM
WL-03201794 Expenses Open 1 $0.00 Apr 27, 8:07 AM
WL-03204729 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204720 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204721 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204722 Labor Open 0.58333333333333 $0.00 Apr 28, 10:08 PM
WL-03204723 Labor Open 0.33333333333333 $0.00 Apr 28, 10:08 PM
WL-03204724 Labor Open 0.58333333333333 $0.00 Apr 28, 10:08 PM
WL-03204725 Labor Open 0.33333333333333 $0.00 Apr 28, 10:08 PM
WL-03204726 Labor Open 1.5833333333333 $0.00 Apr 28, 10:08 PM
WL-03204727 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204728 Labor Open 0.33333333333333 $0.00 Apr 28, 10:08 PM
WL-03204730 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204731 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204732 Labor Open 0.33333333333333 $0.00 Apr 28, 10:08 PM
WL-03204733 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204734 Labor Open 0.66666666666667 $0.00 Apr 28, 10:08 PM
WL-03204735 Travel Open 17 $0.00 Apr 28, 10:08 PM
WL-03204714 Labor Open 3.75 $0.00 Apr 28, 10:08 PM
WL-03204715 Travel Open 167 $0.00 Apr 28, 10:08 PM
WL-03204716 Labor Open 0.33333333333333 $0.00 Apr 28, 10:08 PM
WL-03204717 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204718 Labor Open 0.41666666666667 $0.00 Apr 28, 10:08 PM
WL-03204719 Labor Open 0.5 $0.00 Apr 28, 10:08 PM
WL-03204737 Parts Open 1 $11.23 Apr 28, 10:08 PM
WL-03204736 Parts Open 1 $11.23 Apr 28, 10:08 PM
WL-03207978 Labor Open 0.33333333333333 $0.00 Apr 29, 5:28 PM
WL-03207979 Labor Open 0.33333333333333 $0.00 Apr 29, 5:28 PM
WL-03207980 Labor Open 0.41666666666667 $0.00 Apr 29, 5:28 PM
WL-03207981 Labor Open 0.5 $0.00 Apr 29, 5:28 PM
WL-03207982 Labor Open 0.58333333333333 $0.00 Apr 29, 5:28 PM
WL-03207971 Labor Open 1 $0.00 Apr 29, 5:28 PM
WL-03207972 Travel Open 17 $0.00 Apr 29, 5:28 PM
WL-03207973 Labor Open 1 $0.00 Apr 29, 5:28 PM
WL-03207974 Labor Open 0.41666666666667 $0.00 Apr 29, 5:28 PM
WL-03207975 Labor Open 0.33333333333333 $0.00 Apr 29, 5:28 PM
WL-03207976 Labor Open 0.5 $0.00 Apr 29, 5:28 PM
WL-03207977 Labor Open 0.5 $0.00 Apr 29, 5:28 PM
WL-03207983 Parts Open 1 $2.21 Apr 29, 5:29 PM

Details