Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350537 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST DAVIDS MEDICAL CENTER — 919 E 32ND ST, AUSTIN TX, 78705

Feb 9, 2026 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 7 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 13 Ready for Scheduling ▶ Running 4 4
Feb 13 → Feb 13 Assigned ▶ Running 0 4
Feb 13 → Feb 17 Scheduled ▶ Running 1 5
Feb 17 → Feb 19 Tech On Site ▶ Running 2 7
Dispatch 0.1d
Coordinators 6.8d
Field Work 1.9d
Billing 8.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
6.8 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
8.4 days
Over SLA
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
7.2 days Total Age
⏱️
8.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566566
URGENT GE WO Request
Closed
FMI 78099: Venue Go Cart Tilt Replacement
Priority
High
Origin
Email
Reason
New Case
Contact
Amy Brunson
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350537 (current) Invoiced
FCO • Philmon Mehari
Created: Feb 9, 2026 • Closed: Feb 18, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 8.0 days stuck in "Ready to Bill"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
4.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/13/2026 mklose POC confirm Phil Feb 16 01/09/2025 Brod - called 5122844951 to speak to Holly , wnt to vm left message to schedule and confirm FSE onsite for 01/12. following up in email to holly.roten@gehealthcare.com*** 12/26/2025 MHamersley - called 512-284-4951, call went to Holly's VM/LM; sent email: Holly.roten@gehealthcare.com
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78099 by replacing the Venue Go Cart tilt mechanism and scrapping the old Venue Go Cart tilt mechanism.” Verification Test: “Venue Go Cart tilt mechanism checked for swivel, pivot and tilt. Equipment passed all required tests and has been returned to the customer fully functional.”
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78099 by replacing the Venue Go Cart tilt mechanism and scrapping the old Venue Go Cart tilt mechanism.” Verification Test: “Venue Go Cart tilt mechanism checked for swivel, pivot and tilt. Equipment passed all required tests and has been returned to the customer fully functional.”
⚠️ Problem Description
FMI 78099: Venue Go Cart Tilt Replacement
📞 Call Description
FMI 78099

Timeline

📞
Case Linked Feb 9, 11:14 AM
Case Number: 00566566
Subject: URGENT GE WO Request
Status: Closed
📋
Work Order Created Feb 9, 11:37 AM
Work Order: WO-01350537
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Brandi Rodriguez Feb 9, 12:32 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 55m
⚠️ 5.0 business days
👷
▶
5 Technician Assigned Feb 13, 8:36 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 20h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-16T05:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-16T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Philmon Mehari Feb 17, 2:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 5h
⏱️
Labor Added Feb 18, 12:49 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Feb 18, 2:51 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Philmon Mehari Feb 18, 9:15 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 7h, 0m
⏳ 4.3 business days
⏱️
▶
2 Labor Added Feb 24, 9:42 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 12h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:05 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 22h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:07 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 2m
⏳ 3.0 business days
🧾
Invoice Created Mar 9, 12:34 PM
Invoice Number: SM-255623

Bottlenecks

Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00566566
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Feb 16, 9:00 AM
Created
Feb 9, 11:37 AM
Invoice #
SM-255623

Work Details (3)

Name Type Status Qty Amount Date
WL-03110333 Labor Open 1 $232.00 Feb 18, 12:49 PM
WL-03110572 Labor Open 0.25 $0.00 Feb 18, 2:51 PM
WL-03117335 Labor Open 0.016666666666667 $38.00 Feb 24, 9:42 AM

Details