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WO-01350542 ↗ ServiceMax

MANTUA SHALERSVILLE FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Mantua Shalersville Fire — 10303 State Route 44, Mantua OH, 44255

Feb 9, 2026 → Apr 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (31 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Feb 10 → Apr 1, 2026
35 business days (counted)
Running total: 36 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 14, 2026
9 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Apr 1 Assigned ▶ Running 35 36
Apr 1 → Apr 14 Scheduled ▶ Running 9 45
Apr 14 → Apr 14 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 47.5d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.5 days
Over SLA
Field Work
1.0 days
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 14, 2026 (16 days early)
📅
45.3 days Total Age
⏱️
36.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
45.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566428
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM # of pieces: 9 https://www.ebiotrack.com/inspection.php?iid=32948
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Roosa, Chief
Owner
Erin Martin
Created
Feb 8, 2026
Work Orders from this Case (1)
WO-01350542 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Feb 9, 2026 • Closed: Apr 13, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 36.0 days stuck in "Assigned"
⏱️
Total Delay 45.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
36.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6253 Evacuation Chair Serial #: 090639435 - Asset ID: 13254643 Stryker Medical - 6253 Evacuation Chair Serial #: 090639436 - Asset ID: 13254641 Stryker Medical - 6253 Evacuation Chair Serial #: 090639437 - Asset ID: 13254642 Stryker Medical - 6390 Power-LOAD Serial #: 131241764 - Asset ID: 13254645 Stryker Medical - 6390 Power-LOAD Serial #: 131241765 - Asset ID: 13254646 Stryker Medical - 6390 Power-LOAD Serial #: 170840333 - Asset ID: 13254644 Stryker Medical - 6500 PowerPro Serial #: 060639043 - Asset ID: 13254649 Stryker Medical - 6506 PowerPro Serial #: 170939918 - Asset ID: 13254647 Stryker Medical - 6506 PowerPro Serial #: 2208020700085 - Asset ID: 13254648
⚠️ Problem Description
Semi-Annual Equipment PM # of pieces: 9 https://www.ebiotrack.com/inspection.php?iid=32948

Timeline

📞
Case Linked Feb 8, 12:00 AM
Case Number: 00566428
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 9, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 9:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 16m
🚨 36.0 business days
🗓️
▶
2 Status: Scheduled Apr 1, 3:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-04-14T10:00:00.000+0000
⚠️ 9.9 business days
🔧
Status: Tech On Site by Teddie Bracken Apr 14, 7:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 15h
✔️
Status: Completed by Teddie Bracken Apr 14, 2:48 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 33m
⏱️
▶
2 19x Labor Added Apr 14, 2:56 PM
19x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 16, 1:16 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
🚨 76.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-259374

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Assigned
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00566428
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Apr 14, 6:00 AM
Created
Feb 9, 11:42 AM
Invoice #
SM-259374

Work Details (19)

Name Type Status Qty Amount Date
WL-03185498 Labor Open 1.25 $0.00 Apr 14, 2:56 PM
WL-03185499 Travel Open 55 $0.00 Apr 14, 2:56 PM
WL-03185500 Labor Open 1.25 $0.00 Apr 14, 2:56 PM
WL-03185501 Travel Open 55 $0.00 Apr 14, 2:56 PM
WL-03185502 Labor Open 1 $0.00 Apr 14, 2:56 PM
WL-03185503 Labor Open 1 $0.00 Apr 14, 2:56 PM
WL-03185504 Labor Open 1 $0.00 Apr 14, 2:56 PM
WL-03185505 Labor Open 1.25 $0.00 Apr 14, 2:56 PM
WL-03185506 Labor Open 1.25 $0.00 Apr 14, 2:56 PM
WL-03185507 Labor Open 1.25 $0.00 Apr 14, 2:56 PM
WL-03185508 Labor Open 0.25 $0.00 Apr 14, 2:56 PM
WL-03185509 Labor Open 0.25 $0.00 Apr 14, 2:56 PM
WL-03185510 Labor Open 0.25 $0.00 Apr 14, 2:56 PM
WL-03185511 Parts Open 1 $9.02 Apr 14, 2:56 PM
WL-03185512 Parts Open 1 $9.02 Apr 14, 2:56 PM
WL-03185513 Parts Open 2 $23.36 Apr 14, 2:56 PM
WL-03185514 Parts Open 1 $9.02 Apr 14, 2:56 PM
WL-03185515 Parts Open 1 $9.02 Apr 14, 2:56 PM
WL-03185516 Parts Open 2 $23.36 Apr 14, 2:56 PM

Details