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WO-01350547 ↗ ServiceMax

LITTLE HOCKING FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Little Hocking Fire Department — 99 Tower Rd, Little Hocking OH, 45742

Feb 9, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (21 biz days late)
Active: 35 biz days
🕐 Clock stopped: Invoiced (Mar 31, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Feb 10 → Mar 3, 2026
14 business days (counted)
Running total: 15 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 11, 2026
6 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 21 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 31, 2026
14 business days (counted)
Running total: 35 of ? biz days used
Created: Feb 9, 2026 Invoiced: Mar 31, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Mar 3 Assigned ▶ Running 14 15
Mar 3 → Mar 11 Scheduled ▶ Running 6 21
Mar 11 → Mar 11 Reschedule ▶ Running 0 21
Mar 11 → Mar 31 Scheduled ▶ Running 14 35
Dispatch 0.0d
Coordinators 38.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.6 days
Over SLA
Billing
0.0 days
Created: Feb 9, 2026 Due: Mar 31, 2026 Completed: Mar 31, 2026 (on time)
📅
35.9 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00566430
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32950
Priority
Standard
Origin
Email
Reason
New Case
Contact
Josh Chevalier
Owner
Kimberly Hardison
Created
Feb 8, 2026
Work Orders from this Case (1)
WO-01350547 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Feb 9, 2026 • Closed: Mar 31, 2026
Completed with significant delays
Invoiced • 256 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
14.8d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/2026 CRamen spoke with Brian and he said their main squad vehicle is out for repairs and asked to re-schedule for last day of the month Tuesday 3/31/2026 with tech arrival between 8-10am.


3/3/2026 CRamen  Josh called back to schedule PMs for next week Friday 3/13/2026 with tech arrival between 8-10am. 


3/3/2026 CRamen left a message for Josh to call back to schedule PMs for next week Thursday 3/12/2026 with tech arrival between 8-10am. 


3/2/2026 CRamen left a vm for Paula 740-440-0772 for a returned call to schedule


3/2/2026 CRamen left a vm 740-989-2191 for a returned call to schedule for Wednesday 3/4/2026 with tech arrival between 8-10am.


2/26/2026 CRamen left a vm 740-989-2191 for a returned call to schedule for Monday 3/2/2026 with tech arrival between 8-10am. 


2/25/2026 CRamen left a vm 740-989-2191 for a returned call to schedule for Monday 3/2/2026 with tech arrival between 8-10am. 


2/10/2026 CRamen Logged email requesting Monday 3/9/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 090340183 - Asset ID: 13363432 Stryker Medical - 6252 Stair-Pro Serial #: 090739120 - Asset ID: 13363435 Stryker Medical - 6390 Power-LOAD Serial #: 160139748 - Asset ID: 13363436 Stryker Medical - 6390 Power-LOAD Serial #: 160739140 - Asset ID: 13363431 Stryker Medical - 6506 PowerPro Serial #: 151241614 - Asset ID: 13363433 Stryker Medical - 6506 PowerPro Serial #: 151241615 - Asset ID: 13363437 Stryker Medical - 6390 Power-LOAD Serial #: 2407012400368 - Asset ID: 13363434
⚠️ Problem Description
Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32950

Timeline

📞
Case Linked Feb 8, 12:00 AM
Case Number: 00566430
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Feb 9, 12:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 10, 12:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Mar 3, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-13T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Charles Ramen Mar 10, 12:03 PM
Scheduled For: 2026-03-13T13:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 11, 10:09 AM
Scheduled For: 2026-03-13T16:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 11, 10:22 AM
Scheduled For: 2026-03-13T17:00:00.000+0000
🔄
▶
2 Status: Reschedule Mar 11, 12:24 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-31T14:00:00.000+0000
🚨 15.0 business days
⏱️
▶
2 31x Labor Added Mar 31, 8:19 PM
31x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 20d 7h
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Apr 2, 3:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 86.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-258183

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Assigned
Duration: 14.8 business days (threshold: 4.0 business hours)
Exceeded by 14.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00566430
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Mar 31, 10:00 AM
Created
Feb 9, 12:04 PM
Invoice #
SM-258183

Work Details (31)

Name Type Status Qty Amount Date
WL-03167802 Labor Open 0.75 $0.00 Mar 31, 8:19 PM
WL-03167803 Labor Open 0.66666666666667 $0.00 Mar 31, 8:19 PM
WL-03167804 Labor Open 0.25 $0.00 Mar 31, 8:19 PM
WL-03167805 Labor Open 0.66666666666667 $0.00 Mar 31, 8:19 PM
WL-03167806 Labor Open 0.83333333333333 $0.00 Mar 31, 8:19 PM
WL-03167807 Labor Open 0.25 $0.00 Mar 31, 8:19 PM
WL-03167808 Labor Open 0.66666666666667 $0.00 Mar 31, 8:19 PM
WL-03167809 Labor Open 2.5 $0.00 Mar 31, 8:19 PM
WL-03167810 Travel Open 160 $0.00 Mar 31, 8:19 PM
WL-03167811 Labor Open 2.4166666666667 $0.00 Mar 31, 8:19 PM
WL-03167812 Travel Open 160 $0.00 Mar 31, 8:19 PM
WL-03167815 Parts Open 1 $283.50 Mar 31, 8:20 PM
WL-03167816 Parts Open 1 $9.02 Mar 31, 8:20 PM
WL-03167817 Parts Open 1 $9.02 Mar 31, 8:20 PM
WL-03167818 Parts Open 2 $23.36 Mar 31, 8:20 PM
WL-03167819 Parts Open 1 $21.29 Mar 31, 8:20 PM
WL-03167820 Parts Open 2 $17.52 Mar 31, 8:20 PM
WL-03167821 Parts Open 1 $9.02 Mar 31, 8:20 PM
WL-03167822 Parts Open 1 $9.02 Mar 31, 8:20 PM
WL-03167823 Parts Open 1 $21.29 Mar 31, 8:20 PM
WL-03167824 Parts Open 2 $23.36 Mar 31, 8:20 PM
WL-03167825 Parts Open 2 $17.52 Mar 31, 8:20 PM
WL-03167826 Parts Open 6 $24.30 Mar 31, 8:20 PM
WL-03167827 Parts Open 6 $22.11 Mar 31, 8:20 PM
WL-03167828 Parts Open 3 $11.06 Mar 31, 8:20 PM
WL-03167829 Parts Open 1 $283.50 Mar 31, 8:20 PM
WL-03167830 Parts Open 1 $9.02 Mar 31, 8:20 PM
WL-03167831 Parts Open 1 $9.02 Mar 31, 8:20 PM
WL-03167832 Parts Open 1 $21.29 Mar 31, 8:20 PM
WL-03167833 Parts Open 2 $23.36 Mar 31, 8:20 PM
WL-03167834 Parts Open 2 $17.52 Mar 31, 8:20 PM

Details