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WO-01350548 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • PSM

📍 CenterWell - West Craig NV (PIPC) — 4919 West Craig Rd, Las Vegas NV, 89130

Feb 9, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 17, 2026
5 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 6 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0
Feb 9 → Feb 17 Assigned ▶ Running 5 5
Feb 17 → Feb 18 Scheduled ▶ Running 1 6
Feb 18 → Feb 19 Tech On Site ▶ Running 1 7
Dispatch 0.0d
Coordinators 7.8d
Field Work 1.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.8 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
0.0 days
Created: Feb 9, 2026 Due: Feb 28, 2026 Completed: Feb 19, 2026 (9 days early)
📅
7.9 days Total Age
⏱️
5.2d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566604
Closed
New Miscellaneous Equipment Inspection # of pieces: 1 https://www.ebiotrack.com/inspection.php?iid=32971
Priority
High
Origin
Phone
Reason
New Case
Contact
Kendall Wayne
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350548 (current) Invoiced
Misc. Inspection • Michael Russell
Created: Feb 9, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 185 days old
🚨
Primary Delay 5.2 days stuck in "Assigned"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
5.2d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel on Inspection WO

2-17 Mburris set w/ Bill 2-18 10am

02/09/2026 EMartin please schedule with annual inspection WO-01339992

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection # of pieces: 1 https://www.ebiotrack.com/inspection.php?iid=32971

Timeline

📞
▶
3 Case Linked Feb 9, 12:04 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01350548
Type: Misc. Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 5:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 57m
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Feb 17, 11:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-18T18:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Michael Russell Feb 18, 12:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 3x Labor Added Feb 19, 10:47 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 22h 37m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 23, 11:58 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 23, 2:01 PM
Invoice Number: SM-254663

Bottlenecks

Assigned
Duration: 5.2 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00566604
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Misc. Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Feb 18, 1:00 PM
Created
Feb 9, 12:07 PM
Invoice #
SM-254663

Work Details (3)

Name Type Status Qty Amount Date
WL-03111859 Labor Open 0.5 $59.50 Feb 19, 10:47 AM
WL-03111860 Labor Open 0.5 $0.00 Feb 19, 10:47 AM
WL-03111861 Travel Open 10 - Feb 19, 10:47 AM

Details