5/11/26 CDempsey- Corrected tech mistake of missing labor for May 5th.
5/11/26 Ycampos - Placed WO in WOC for tech to add hours worked on 5/5/26. WO and invoice should remain at $2,664.07. Already uploaded invoice, this is an internal fix that should not impact the billing. ***Do not rebill. ***
5/11/26 CDempsey- Requesting wo be reopened so that tech can add his missing labor items.
4/13 KKelch Elaine called me back to schedule for 5/4 between 9 and 11 am. Customer confirmed.
4/13 KKelch called Elaine to schedule for 5/4 between 9 and 11 am. Left VM.
4/6 KKelch sent Elaine an email for scheduling
3/23 KKelch called Elaine to schedule for 4/25-27 between 9 and 11 am. Left VM.
03/18/2026 DNakoff - Updated POC
3/9 KKelch placed on hold due to 3 failed attempts to schedule
3/2 KKelch sent Bree an email for scheduling
2/23 KKelch sent Bree an email for scheduling
2/17 KKelch called Bree to schedule for 4/3 between 9 and 11 am. Left VM.
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
143 Pcs
https://www.ebiotrack.com/inspection.php?iid=32951
📋
Inbound from +18325274787
Completed Apr 13, 2026
4/13 KKelch Elaine called me back to schedule for 5/4 between 9 and 11 am for Shadow Creek, 5/18 between 9 and 11 am for East Pearland . Customer confirmed. Call logged on WO-01350549
📋
Outbound to +18325274787
Completed Apr 13, 2026
4/13 KKelch called Elaine to schedule for 5/4 between 9 and 11 am. Left VM.
📧
Email: EMSAR Request for service at VM Shadow Creek - (TX25-S40006)
Completed Apr 6, 2026
To: emacias@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Shadow Creek - (TX25-S40006)
Body:
Hi Elaine Macias,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Shadow Creek - (TX25-S40006). We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 4/25-4/27 with an arrival window between 9 and 11 am
📋
Outbound to +18325274787
Completed Mar 23, 2026
3/23 KKelch called Elaine to schedule for 4/22-4/24 between 9 and 11 am. Left VM.
📧
Email: EMSAR Request for service at VM Shadow Creek - (TX25-S40006)
Completed Mar 2, 2026
To: bdiller@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Shadow Creek - (TX25-S40006)
Body:
Hi Bree Diller,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Shadow Creek - (TX25-S40006). This inspection is due in April, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 4/13 with an arrival window b
📧
Email: EMSAR Request for service at VM Shadow Creek - (TX25-S40006)
Completed Feb 23, 2026
To: bdiller@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Shadow Creek - (TX25-S40006)
Body:
Hi Bree Diller,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Shadow Creek - (TX25-S40006). This inspection is due in April, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 4/10 with an arrival window b
📞
Call
Completed Feb 17, 2026
2/17 KKelch called Bree to schedule for 4/3 between 9 and 11 am. Left VM.
📅
WO-01350549 - Inspection - DD: 4/30/2026 - - Pearland - VM Shadow Creek - (TX25-S40006)
May 4, 2026 10:00am – 5:00pm
Work Order: WO-01350549
Account: VillageMD
Customer Case Number:
Location: VM Shadow Creek - (TX25-S40006)
Address: 11619 Shadow Creek Pkwy Ste 110, Pearland, TX 77584
Manufacturer:
Model #:
Serial #:
Contact Name: Elaine Macias
Contact Phone: 832-527-4787
Contact Email: emacias@villagemedical.c
Timeline
📞
Case Linked Feb 8, 6:00 AM
Case Number:00566433
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Feb 9, 12:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 9, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:22m
🚨20.0 business days
🆕
Status: Entered by Kaitlyn KelchMar 9, 9:42 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:27d 20h, 0m
⚠️8.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffMar 18, 2:27 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:9d 4h
⏳3.0 business days
👷
▶
2
Technician Assigned Mar 20, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 18h
🚨17.0 business days
🗓️
▶
2
Status: Scheduled Apr 13, 12:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-05-04T14:00:00.000+0000
🚨16.0 business days
🔧
▶
2
Status: Tech On Site May 4, 10:02 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1.5, 40
🚗
▶
2
Status: Tech Off Site May 4, 5:59 PM
Status: Tech Off Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:6.5, 1.5
🔧
Status: Tech On Site by Arturo DiazMay 5, 2:31 PM
From:Tech Off Site
To:Tech On Site
Duration in Previous:20h 31m
🚗
▶
2
Status: Tech Off Site May 5, 9:41 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:0m
📄
▶
2
Status: Ready to Bill May 6, 4:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.9 business days
💵
Status: Billing Review by Yecenia CamposMay 11, 11:41 AM
From:Invoiced, Billing Review
To:Billing Review, WO Correction Needed
Duration in Previous:4d 19h, 0m
⏱️
▶
2
5x Labor Added May 11, 11:52 AM
5x Labor Added → Status: Closed
🏁
Status: Closed by Craig Dempsey
From:WO Correction Needed
To:Closed
Duration in Previous:14m
💰
Status: Invoiced by Yecenia CamposMay 11, 12:29 PM
From:Closed
To:Invoiced
Duration in Previous:31m
🚨19.0 business days
🧾
Invoice Created Jun 7, 10:14 PM
Invoice Number:SM-261186
Bottlenecks
Assigned
Duration: 19.8 business days (threshold: 4.0 business hours)
Exceeded by 19.3 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 15.9 business days (threshold: 2.0 business days)