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WO-01350554 ↗ ServiceMax

Alcanza Clinical Research Group • Inspection • PSM

📍 ActiveMed Research - NH Corprate Drive — 110 Corporate Drive, Suite #2, Portsmouth NH, 03801

Feb 9, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (7 biz days late)
Active: 21 biz days
🕐 Clock stopped: Canceled (Mar 11, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Mar 9, 2026
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 9 → Mar 11, 2026
2 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Feb 9, 2026 Canceled: Mar 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Mar 9 Ready for Scheduling ▶ Running 19 19
Mar 9 → Mar 11 Assigned ▶ Running 2 21
Mar 11 → Mar 11 Entered ▶ Running 0 21
Dispatch 0.2d
Coordinators 22.7d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
22.7 days
Over SLA
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Mar 11, 2026 (50 days early)
📅
21.8 days Total Age
⏱️
19.8d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
21.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566435
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 62 Pcs https://www.ebiotrack.com/inspection.php?iid=32952
Priority
Standard
Origin
Email
Reason
New Case
Contact
Teresa Clark
Owner
Kimberly Hardison
Created
Feb 8, 2026
Work Orders from this Case (1)
WO-01350554 (current) Canceled
Inspection
Created: Feb 9, 2026
Behind Schedule - Needs Attention
Canceled • 186 days old
🚨
Primary Delay 19.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 21.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
19.8d / 1.0d SLA
Assigned
2.9d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11 KSmith -- Per Rebecca, "The site specified below if not longer open. No services will be needed, please cancel any requests or work orders."

3/11 KSmith -- Sent email to Rebecca to schedule for 4/17

3/9 KSmith -- Sent email to Rebecca to schedule for 4/17

3/4 KSmith -- Rebecca is the POC,

Rebecca.Carrillo@bostontrials.com

3/4 KSmith -- Joanne is the POC

joanne.monaghan@bostontrials.com

3/4 KSmith -- Sent email to schedule for 4/3

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 62 Pcs https://www.ebiotrack.com/inspection.php?iid=32952

Timeline

📞
Case Linked Feb 8, 6:00 AM
Case Number: 00566435
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Feb 9, 12:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 20.0 business days
👷
2 Technician Assigned Mar 9, 12:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27d 23h
3.0 business days
🆕
Status: Entered by Kourtney Smith Mar 11, 9:41 AM
From: Assigned
To: Entered
Duration in Previous: 1d 20h
🚫
Status: Canceled by Scott Berry Mar 11, 11:03 AM
From: Entered
To: Canceled
Duration in Previous: 1h 21m

Bottlenecks

Ready for Scheduling
Duration: 19.8 business days (threshold: 1.0 business days)
Exceeded by 18.8 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00566435
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 9, 12:15 PM
Invoice #
N/A

Details