Q-00032431
Follow up to WO-01318740
Inspection #: 10416
Asset ID: 13108581
Serial #: X20H300549
Model: ZOLL - AED Plus
Notes: Verified Pad and battery expiration date. Performed self test. Failed inspection Pads expired Expired accessories Expired accessories Parts Needed- Emsar to follow up with quote for needed replacement part. Reinspection required after parts installed.
Part needed
1 - 8900-0800-01
02/09/2026 EMartin updated Q-00032431 put in L2 for parts
🔧Work Performed
parts ordered and shipped to site
🔍Technician Findings
parts ordered and shipped to site
2/27 Contacted POC and confirmed part was delivered.
⚠️Problem Description
Q-00032431
Follow up to WO-01318740
Inspection #: 10416
Asset ID: 13108581
Serial #: X20H300549
Model: ZOLL - AED Plus
Notes: Verified Pad and battery expiration date. Performed self test. Failed inspection Pads expired Expired accessories Expired accessories Parts Needed- Emsar to follow up with quote for needed replacement part. Reinspection required after parts installed.
Part needed
1 - 8900-0800-01
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 19, 2026
To: rebecca.kmitch@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350569Location: ROSWELL PARK HEMATOLOGY SOUTHTOWNSAddress: 3041 Orchard Park Rd Orchard Park, NY 14127Device: Problem Description: Q-00032431
Follow up to WO-01318740
Inspecti
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: rebecca.kmitch@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350569Location: ROSWELL PARK HEMATOLOGY SOUTHTOWNSAddress: 3041 Orchard Park Rd Orchard Park, NY 14127Device: Problem Description: Q-00032431
Follow up to WO-01318740
Inspecti
Timeline
📞
Case Linked Feb 6, 9:29 AM
Case Number:00565998
Subject:Follow up to WO-01318740
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Feb 9, 1:05 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Erin Martin
From:Entered
To:L2 Screening
Duration in Previous:0m
⏳3.0 business days
📦
▶
2
Parts Requested Feb 11, 4:43 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2d 3h
⚠️6.9 business days
⏱️
Labor Added Feb 20, 10:14 AM
Type:Labor
Status:Open
Qty:0.016666666666667
⏳3.0 business days
🔩
▶
2
2x Parts Added Feb 24, 3:53 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:12d 23h
⏳4.0 business days
👷
▶
2
Status: Assigned Feb 27, 4:44 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Gavin Poole
Technician:Virtual Tech
⏳3.9 business days
✔️
▶
2
Status: Completed Mar 4, 4:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Wendy Argueta
From:Completed
To:Closed
Duration in Previous:1m
⚠️5.9 business days
📄
▶
3
Status: Ready to Bill Mar 11, 9:44 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-256136
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
L2 Screening
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Awaiting Parts
Duration: 8.3 business days (threshold: 3.0 business days)
Exceeded by 5.3 business days
Reschedule
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)