Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350570 ↗ ServiceMax

Brown Surgical Associates (Formally University Surgical Associates ) • Inspection • PSM

📍 Brown Surgical - 195 Collyer — 195 Collyer Street, Suite 302, Providence RI, 02904

Feb 9, 2026 → Apr 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (34 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 20, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 8 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 17, 2026
40 business days (counted)
Running total: 48 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 20 Ready for Scheduling ▶ Running 8 8
Feb 20 → Feb 20 Assigned ▶ Running 0 8
Feb 20 → Apr 17 Scheduled ▶ Running 40 48
Dispatch 0.0d
Coordinators 49.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.5 days
Over SLA
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 17, 2026 (13 days early)
📅
48.7 days Total Age
⏱️
40.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566461
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=32959
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicole Hennessey
Owner
Leona Coonrod
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350570 (current) Invoiced
Inspection • David Cavaco
Created: Feb 9, 2026 • Closed: Apr 17, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 40.7 days stuck in "Scheduled"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.7d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
40.7d / 2.0d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/20 KSmith -- Scheduled for 4/17 with Nicole. 8-10am

2/20 KSmith -- Sent email to schedule for 4/17

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=32959

Timeline

📞
Case Linked Feb 9, 6:00 AM
Case Number: 00566461
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 9, 1:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 23h
🗓️
▶
2 Status: Scheduled Feb 20, 1:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-17T12:30:00.000+0000
🚨 41.0 business days
⏱️
▶
2 Labor Added Apr 17, 4:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 56d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 20, 5:03 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
⚠️ 8.9 business days
🧾
Invoice Created Apr 30, 12:44 PM
Invoice Number: SM-259683

Bottlenecks

Ready for Scheduling
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days
Scheduled
Duration: 40.7 business days (threshold: 2.0 business days)
Exceeded by 38.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📞
Case 00566461
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Apr 17, 8:30 AM
Created
Feb 9, 1:08 PM
Invoice #
SM-259683

Work Details (1)

Name Type Status Qty Amount Date
WL-03191026 Labor Open 2.5 $1,495.00 Apr 17, 4:05 PM

Details