3/2 KSmith -- Scheduled for tomorrow with Sonya. 11am-1pm
3/2 KSmith -- Sent email to schedule for tomorrow
2/28/26 RBerry- Updated due date based on parts. Removed delay code.
02/18/2026 JShoemaker : Ordered to Technician Trunk
2/9 KSmith -- Scheduled for Wednesday with Sonya. 1-3pm
2/9 KSmith -- Sent email to schedule for Wednesday
🔧Work Performed
Found units 13262710, 13262706, 13262657, 13262633 missing ophthalmoscope light head Part #00732094089479. Unit 13262586 needs new blub part #04900. Unit 13262704 need new power supply part number unknown. Power supply is 9V 0.5A. Photos attached to service max.
Parts Needed
qty: 4 ophthalmoscope light head Part #00732094089479
qty: 5 ophthalmoscope light light bulb Part #04900
qty: 1 power supply for Rice lake (H150-10-5) scale. Part number unknown
03/03/26 MShareed- Replaced 13262710, 13262706, 13262657, 13262633 ophthalmoscope light head's with bulbs. Replaced power cord on Unit 13262704 tested no faults.
🔍Technician Findings
Found units 13262710, 13262706, 13262657, 13262633 missing ophthalmoscope light head Part #00732094089479. Unit 13262586 needs new blub part #04900. Unit 13262704 need new power supply part number unknown. Power supply is 9V 0.5A. Photos attached to service max.
⚠️Problem Description
Troubleshoot wall transformer; Confirm cables and Heads/bulbs.
The otoscope and ophthalmoscope in
the stretcher room on the YPC side is receiving power, but doesn't generate light.
Welch Allyn - 777 https://www.ebiotrack.com/workorder.php?wo=71527
From: christopher.mahon@animalerc.com
To: ksmith@emsar.com
Yes, I remember this now, thanks.
Tomorrow works just fine to have a technician come out to assess the unit.
Best,
Chris
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, March 2, 2026 10:40 AM
To: Christopher Mahon <christopher.mahon@animalerc.com>
Subject: RE: Animal Emergency & Referral Associates (AERA) -- EMSAR Repair -- WO-01353785
EXTERNAL EMAIL: This email was sent by a pers
From: sbrevard@cornellscott.org
To: ksmith@emsar.com
Hi Kourtney,
Tomorrow is a good time for the technician to come on site and service the unit.
Thank you,
Sonya
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1OmVtc2FyMTpjOm86NGEyZTM0MGVkMDdmYjZkNWFhNGQ0OTZjNjBhMDg1MTQ6NzowODQ0OmRiODYxMWYwZTdmNGY1YzI1YjY1MDYxZjBiNTFjN2IwOGI2MmEwNzk4MjcwNDRkZDQxZDFmMzU3ZjU4NDFmOWQ6aDpUOkY> <https://protect.checkpoint.com/v2/r01/___https://www.linkedin.com/company
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 20, 2026
To: sbrevard@cornellscott.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350571Location: Cornell Scott - Sargent DriveAddress: 155 Sargent Drive New Haven, CT 06511Device: Problem Description: Troubleshoot wall transformer; Confirm cables and Heads/bulbs
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 13, 2026
To: sbrevard@cornellscott.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350571Location: Cornell Scott - Sargent DriveAddress: 155 Sargent Drive New Haven, CT 06511Device: Problem Description: Troubleshoot wall transformer; Confirm cables and Heads/bulbs
From: sbrevard@cornellscott.org
To: ksmith@emsar.com
Hi Kourtney,
Thank you for reaching out. I am the correct contact person for the on-site services at Cornell Scott – Sargent Drive.
Wednesday works for me for the technician to come onsite and complete the repair of the Welch Allyn unit.
Please let me know the expected arrival time and if any additional information is needed.
Best,
Sonya Brevard
<https://protect.checkpoint.com/v2/r01/___https://www.facebook.com/CSHHC___.YzJ1Om
To: sbrevard@cornellscott.org
CC:
BCC:
Attachment: --none--
Subject: Cornell Scott - Sargent Drive -- EMSAR Repair -- WO-01350571
Body:
Hi Sonya,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Cornell Scott - Sargent Drive located at 155 Sargent Drive?
· If not, would you have the contact information of the person I need to speak with?
·
📅
WO-01350571 - Virtual Tech - Field Repair - New Haven - Cornell Scott - Sargent Drive
Mar 3, 2026 12:00pm – 1:00pm
Work Order: WO-01350571
Account: Cornell Scott - Hill Health Center Conneticut
Customer Case Number:
Location: Cornell Scott - Sargent Drive
Address: 155 Sargent Drive, New Haven, CT 06511
Manufacturer:
Model #:
Serial #:
Contact Name: Sonya Brevard
Contact Phone: 203-503-3440 X 8321
Contact Ema
JPG
20260211_131358
Feb 12, 2026
JPG
20260211_125517
Feb 12, 2026
JPG
20260211_125524
Feb 12, 2026
Timeline
📞
Case Linked Jan 27, 4:42 PM
Case Number:00562629
Subject:<no subject>
Status:Closed
⚠️9.9 business days
📋
▶
2
Work Order Created Feb 9, 1:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Feb 9, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 40m
🗓️
▶
2
Status: Scheduled Feb 9, 4:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-11T19:00:00.000+0000
⏳2.9 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 11, 9:12 AM
Scheduled For:2026-02-11T16:45:00.000+0000
🔧
Status: Tech On Site by Mohamed ShareedFeb 11, 1:07 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 20h
⏱️
3x Labor Added Feb 11, 7:21 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1.75, 2
✔️
Status: Completed by Mohamed ShareedFeb 11, 7:30 PM
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:6h 23m, 0m
⏳2.6 business days
📦
▶
2
Parts Requested Feb 13, 11:43 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:1d 16h
⏳3.0 business days
📦
Parts Requested Feb 18, 11:00 AM
Order:00090604
Status:Closed
🔩
3x Parts Added Feb 19, 8:16 AM
Type:Parts, Expenses
Status:Open
Qty:4, 1
⚠️7.0 business days
💵
▶
2
Expenses Added Feb 27, 10:56 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:13d 23h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Mar 2, 9:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-03T17:00:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Mohamed ShareedMar 3, 6:13 PM
From:Scheduled
To:Completed
Duration in Previous:1d 8h
🚗
2x Travel Added Mar 3, 7:18 PM
Type:Travel
Status:Open
Qty:62, 64
⏱️
3x Labor Added Mar 3, 7:55 PM
Type:Labor
Status:Open
Qty:2, 1.25, 1.75
🏁
Status: Closed by Mohamed ShareedMar 3, 8:00 PM
From:Completed
To:Closed
Duration in Previous:1h 46m
⏳4.5 business days
📄
▶
2
Status: Ready to Bill Mar 9, 9:51 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨22.0 business days
🧾
Invoice Created Apr 7, 11:02 AM
Invoice Number:SM-255937
Bottlenecks
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours
Awaiting Parts
Duration: 9.9 business days (threshold: 3.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)