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← WO Overview

WO-01350574 ↗ ServiceMax

YesCare • Inspection • PSM

📍 YesCare - Essex County Juvenile Detention Facility 92005 — 80 Duryea Street, Newark NJ, 07103

Feb 9, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (23 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 20, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 8 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Feb 20 → Apr 2, 2026
29 business days (counted)
Running total: 37 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 20 Ready for Scheduling ▶ Running 8 8
Feb 20 → Feb 20 Assigned ▶ Running 0 8
Feb 20 → Apr 2 Scheduled ▶ Running 29 37
Dispatch 0.0d
Coordinators 37.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
37.6 days
Over SLA
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 2, 2026 (28 days early)
📅
36.7 days Total Age
⏱️
28.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
34.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566464
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 30 pieces https://www.ebiotrack.com/inspection.php?iid=32963
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sandra James
Owner
Leona Coonrod
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350574 (current) Invoiced
Inspection • Edward Arias
Created: Feb 9, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 28.3 days stuck in "Scheduled"
⏱️
Total Delay 34.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.7d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Scheduled
28.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/20 KSmith -- Scheduled for 4/1 with Sandra. 9-11am

2/20 KSmith -- Sent email to schedule for 4/1

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service due
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 30 pieces https://www.ebiotrack.com/inspection.php?iid=32963

Timeline

📞
Case Linked Feb 9, 6:00 AM
Case Number: 00566464
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 9, 1:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Feb 20, 12:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 22h
🗓️
▶
2 Status: Scheduled Feb 20, 4:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-01T13:00:00.000+0000
🚨 28.9 business days
⏱️
2x Labor Added Apr 1, 9:52 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 24
⏱️
▶
2 Labor Added Apr 1, 8:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 40d 2h, 0m
📄
Status: Ready to Bill by Diane Patton Apr 2, 2:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 18h 7m, 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 6, 8:57 AM
Invoice Number: SM-258173

Bottlenecks

Ready for Scheduling
Duration: 8.7 business days (threshold: 1.0 business days)
Exceeded by 7.7 business days
Assigned
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Scheduled
Duration: 28.3 business days (threshold: 2.0 business days)
Exceeded by 26.3 business days

🔗 Related Artifacts

📞
Case 00566464
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Apr 1, 9:00 AM
Created
Feb 9, 1:17 PM
Invoice #
SM-258173

Work Details (3)

Name Type Status Qty Amount Date
WL-03168429 Labor Open 1.5 $0.00 Apr 1, 9:52 AM
WL-03168430 Travel Open 24 - Apr 1, 9:52 AM
WL-03169643 Labor Open 3 $1,370.00 Apr 1, 8:01 PM

Details