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← WO Overview

WO-01350577 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Yescare -Brevard 90191 — 860 Camp Road, Cocoa FL, 32927

Feb 9, 2026 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (22 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Mar 31, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Mar 31 Ready for Scheduling ▶ Running 35 35
Mar 31 → Apr 1 Assigned ▶ Running 1 36
Apr 1 → Apr 1 Scheduled ▶ Running 0 36
Dispatch 0.0d
Coordinators 38.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.1 days
Over SLA
Billing
0.0 days
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 1, 2026 (29 days early)
📅
36.7 days Total Age
⏱️
35.7d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
35.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566465
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 78 pieces https://www.ebiotrack.com/inspection.php?iid=32964
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kathleen Patterson
Owner
Leona Coonrod
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350577 (current) Invoiced
Inspection • Anthony Wright
Created: Feb 9, 2026 • Closed: Apr 1, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 35.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
35.7d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/1/26 AJinerson - Received email back from POC Michelle confirming tech visit for today, 4/1 with eta betweeen 11am-1pm.


3/31/26 AJinerson - Sent email to POC Kathleen offering tech visit on 4/1 with eta between 11am-12pm.


3/31/26 AJinerson - Called Kathleen (Katie) to schedule tech visit. Left VM regarding scheduling visit. 

🔧 Work Performed
4/1/26 AMW - Performed annual inspection on all medical equipment located. Total of pieces of equipment inspected. 2 failures, 1 Welch Allyn Spot has a broken Temp module and missing SPO2 trunk cable and sensor. POC would like a quote for this repair. 1 Centrifuge failure, RPM are out of range. POC will replace this Centrifuge, no follow up needed. ALL other PASSED. Notified POC Michelle of equipment status.
🔍 Technician Findings
4/1/26 AMW - Perform annual inspection on all medical equipment located. Notify POC of equipment status.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 78 pieces https://www.ebiotrack.com/inspection.php?iid=32964

Timeline

📞
Case Linked Feb 9, 6:00 AM
Case Number: 00566465
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 9, 1:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 36.0 business days
👷
▶
2 Technician Assigned Mar 31, 4:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 50d 2h
🗓️
▶
2 Status: Scheduled Apr 1, 8:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-01T15:00:00.000+0000
⏱️
2x Labor Added Apr 1, 11:47 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 19
⏱️
▶
2 3x Labor Added Apr 1, 5:35 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9h 2m, 0m
🔩
▶
3 Parts Added Apr 2, 2:08 PM
Parts Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 20h 33m, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 3, 4:59 PM
Invoice Number: SM-258172

Bottlenecks

Ready for Scheduling
Duration: 35.7 business days (threshold: 1.0 business days)
Exceeded by 34.7 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00566465
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Apr 1, 11:00 AM
Created
Feb 9, 1:20 PM
Invoice #
SM-258172

Work Details (6)

Name Type Status Qty Amount Date
WL-03168697 Labor Open 0.5 $0.00 Apr 1, 11:47 AM
WL-03168698 Travel Open 19 - Apr 1, 11:47 AM
WL-03169358 Labor Open 4.75 $1,750.00 Apr 1, 5:35 PM
WL-03169359 Labor Open 0.25 $0.00 Apr 1, 5:35 PM
WL-03169360 Travel Open 10 - Apr 1, 5:35 PM
WL-03170756 Parts Open 1 $190.08 Apr 2, 2:08 PM

Details