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WO-01350579 ↗ ServiceMax

CHILDRENS HOSPITAL AKRON • Preventive Maintenance • PSM

📍 Childrens Hospital Akron - Market St. — 6505 Market St, Youngstown OH, 44512

Feb 9, 2026 → Apr 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (41 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Feb 10 → Apr 1, 2026
35 business days (counted)
Running total: 36 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 27, 2026
18 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Apr 27 → Apr 28, 2026
1 business day (counted)
Running total: 55 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Apr 1 Assigned ▶ Running 35 36
Apr 1 → Apr 27 Scheduled ▶ Running 18 54
Apr 27 → Apr 28 05-Tech-Off-Site ▶ Running 1 55
Dispatch 0.0d
Coordinators 56.3d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.3 days
Over SLA
Field Work
0.0 days
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 28, 2026 (2 days early)
📅
55.7 days Total Age
⏱️
36.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
54.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
48 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Teddie Bracken — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566451
site inactive 2/9
Closed
Inspection: Semi-Annual Equipment PM 11 pcs https://www.ebiotrack.com/inspection.php?iid=32954
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bill Spradlin
Owner
Jessica Sells
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350579 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Feb 9, 2026 • Closed: Apr 28, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 36.0 days stuck in "Assigned"
⏱️
Total Delay 54.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
36.0d / 0.5d SLA
Scheduled
18.6d / 2.0d SLA
05-Tech-Off-Site
1.5d
Completed
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 141040452 - Asset ID: 13254590 Stryker Medical - 6506 PowerPro Serial #: 130841285 - Asset ID: 13254599 Ferno Washington Inc - Model 28 Serial #: 18N-402915 - Asset ID: 13254619 Stryker Medical - 6392 PerformanceLoad Serial #: 2024000900053 - Asset ID: 13254589 Stryker Medical - 6516 Power-Pro IT Serial #: 2110003600014 - Asset ID: 13254594 Stryker Medical - 6510 Power-Pro IT Serial #: 110339346 - Asset ID: 13254593 Ferno Washington Inc - Model 35-P (series) Serial #: L-771740 - Asset ID: 13254601 Ferno Washington Inc - Model 35-P (series) Serial #: L789300 - Asset ID: 13254600 Stryker Medical - 6390 Power-LOAD Serial #: 140239251 - Asset ID: 13254588 Stryker Medical - 6506 PowerPro Serial #: 130841287 - Asset ID: 13254605 Stryker Medical - 6506 PowerPro Serial #: 180540427 - Asset ID: 13254623 Stryker Medical - 6390 Power-LOAD Serial #: 2012012400329 - Asset ID: 13254611 Stryker Medical - 6390 Power-LOAD Serial #: 2012012400328 - Asset ID: 13254592 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900102 - Asset ID: 13254591 Stryker Medical - 6390 Power-LOAD Serial #: 2203012400350 - Asset ID: 13254622 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900132 - Asset ID: 13254610 Stryker Medical - 6392 PerformanceLoad Serial #: 2022000900036 - Asset ID: 13254621 Stryker Medical - 6392 PerformanceLoad Serial #: 2024000900303 - Asset ID: 13254587 Ferno Washington Inc - Model 28 Serial #: N/A - Asset ID: 13254618 Stryker Medical - 6516 Power-Pro IT Serial #: 150441232 - Asset ID: 13254614 Stryker Medical - 6516 Power-Pro IT Serial #: 141040677 - Asset ID: 13254613 Stryker Medical - 6516 Power-Pro IT Serial #: 151039075 - Asset ID: 13254612 Stryker Medical - 6516 Power-Pro IT Serial #: 2108003600005 - Asset ID: 13254603
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 11 pcs https://www.ebiotrack.com/inspection.php?iid=32954

Timeline

📞
Case Linked Feb 9, 12:00 AM
Case Number: 00566451
Subject: site inactive 2/9
Status: Closed
📋
▶
2 Work Order Created Feb 9, 1:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 9:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 37m
🚨 36.0 business days
🗓️
▶
2 Status: Scheduled Apr 1, 3:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-04-27T10:00:00.000+0000
🚨 19.0 business days
💵
▶
3 Expenses Added Apr 27, 3:38 PM
Expenses Added → 37x Travel Added → Status: 05-Tech-Off-Site
🚗
37x Travel Added
Type: Travel, Labor, Parts
Status: Open
Qty: 35, 0.5, 0.25, 0.75, 1
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 26d 0h
✔️
▶
3 Status: Completed Apr 28, 12:33 PM
Status: Completed → 10x Labor Added → Status: Closed
⏱️
10x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.25, 35, 1, 0.75
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 30, 4:28 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 3h, 0m
🚨 65.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-260607

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Assigned
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Scheduled
Duration: 18.6 business days (threshold: 2.0 business days)
Exceeded by 16.6 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00566451
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Apr 27, 6:00 AM
Created
Feb 9, 1:22 PM
Invoice #
SM-260607

Work Details (48)

Name Type Status Qty Amount Date
WL-03202468 Expenses Open 1 $0.00 Apr 27, 3:38 PM
WL-03202471 Travel Open 35 $0.00 Apr 27, 3:40 PM
WL-03202472 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202473 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202474 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202475 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202476 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202477 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202478 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202479 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202480 Labor Open 0.5 $0.00 Apr 27, 3:40 PM
WL-03202481 Labor Open 0.25 $0.00 Apr 27, 3:40 PM
WL-03202482 Labor Open 0.25 $0.00 Apr 27, 3:40 PM
WL-03202483 Labor Open 0.75 $0.00 Apr 27, 3:40 PM
WL-03202484 Labor Open 0.75 $0.00 Apr 27, 3:40 PM
WL-03202485 Labor Open 0.75 $0.00 Apr 27, 3:40 PM
WL-03202486 Labor Open 0.75 $0.00 Apr 27, 3:40 PM
WL-03202487 Labor Open 0.25 $0.00 Apr 27, 3:40 PM
WL-03202488 Labor Open 0.25 $0.00 Apr 27, 3:40 PM
WL-03202489 Labor Open 0.25 $0.00 Apr 27, 3:40 PM
WL-03202470 Labor Open 0.75 $0.00 Apr 27, 3:40 PM
WL-03202490 Labor Open 0.25 $0.00 Apr 27, 3:40 PM
WL-03202499 Parts Open 1 $9.02 Apr 27, 3:40 PM
WL-03202491 Parts Open 1 $9.02 Apr 27, 3:40 PM
WL-03202492 Parts Open 1 $9.02 Apr 27, 3:40 PM
WL-03202493 Parts Open 1 $18.86 Apr 27, 3:40 PM
WL-03202494 Parts Open 2 $23.36 Apr 27, 3:40 PM
WL-03202495 Parts Open 1 $9.02 Apr 27, 3:40 PM
WL-03202496 Parts Open 1 $9.02 Apr 27, 3:40 PM
WL-03202497 Parts Open 1 $18.86 Apr 27, 3:40 PM
WL-03202498 Parts Open 2 $23.36 Apr 27, 3:40 PM
WL-03202500 Parts Open 1 $9.02 Apr 27, 3:40 PM
WL-03202501 Parts Open 1 $18.86 Apr 27, 3:40 PM
WL-03202502 Parts Open 2 $23.36 Apr 27, 3:40 PM
WL-03202503 Parts Open 1 $9.02 Apr 27, 3:40 PM
WL-03202504 Parts Open 1 $9.02 Apr 27, 3:40 PM
WL-03202505 Parts Open 1 $18.86 Apr 27, 3:40 PM
WL-03202506 Parts Open 2 $23.36 Apr 27, 3:40 PM
WL-03203572 Labor Open 0.25 $0.00 Apr 28, 12:33 PM
WL-03203568 Travel Open 35 $0.00 Apr 28, 12:33 PM
WL-03203569 Labor Open 1 $0.00 Apr 28, 12:33 PM
WL-03203570 Labor Open 0.25 $0.00 Apr 28, 12:33 PM
WL-03203571 Labor Open 0.25 $0.00 Apr 28, 12:33 PM
WL-03203567 Labor Open 0.75 $0.00 Apr 28, 12:33 PM
WL-03203574 Parts Open 1 $9.02 Apr 28, 12:33 PM
WL-03203575 Parts Open 1 $18.86 Apr 28, 12:33 PM
WL-03203576 Parts Open 2 $23.36 Apr 28, 12:33 PM
WL-03203573 Parts Open 1 $9.02 Apr 28, 12:33 PM

Details