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WO-01350584 ↗ ServiceMax

CHILDRENS HOSPITAL AKRON • Preventive Maintenance • PSM

📍 Childrens Hospital Akron - Perkins Sq. — 1 Perkins Square, Akron OH, 44308

Feb 9, 2026 → Apr 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (41 biz days late)
Active: 55 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Feb 10 → Apr 1, 2026
35 business days (counted)
Running total: 36 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 28, 2026
19 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Apr 1 Assigned ▶ Running 35 36
Apr 1 → Apr 28 Scheduled ▶ Running 19 55
Apr 28 → Apr 28 Tech On Site ▶ Running 0 55
Dispatch 0.0d
Coordinators 57.3d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.3 days
Over SLA
Field Work
0.7 days
Created: Feb 9, 2026 Due: Apr 30, 2026 Completed: Apr 28, 2026 (2 days early)
📅
55.4 days Total Age
⏱️
36.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
56.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566452
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 27 pcs https://www.ebiotrack.com/inspection.php?iid=32955
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bill Spradlin
Owner
Jessica Sells
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350584 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Feb 9, 2026 • Closed: Apr 28, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 36.0 days stuck in "Assigned"
⏱️
Total Delay 56.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
36.0d / 0.5d SLA
Scheduled
19.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 130841286 - Asset ID: 13254617 Stryker Medical - 6392 PerformanceLoad Serial #: 2021000900133 - Asset ID: 13254608 Stryker Medical - 6506 PowerPro Serial #: 2204003500353 - Asset ID: 13254598 Stryker Medical - 6390 Power-LOAD Serial #: 150741492 - Asset ID: 13254609 Stryker Medical - 6506 PowerPro Serial #: 2207003500308 - Asset ID: 13254597 Stryker Medical - 6510 Power-Pro IT Serial #: 080740155 - Asset ID: 13254616 Stryker Medical - 6516 Power-Pro IT Serial #: 2105003600008 - Asset ID: 13254615 Stryker Medical - 6516 Power-Pro IT Serial #: 2401003600011 - Asset ID: 13254620 Stryker Medical - 6516 Power-Pro IT Serial #: 2402003600008 - Asset ID: 13254604 Stryker Medical - 6510 Power-Pro IT Serial #: 080740156 - Asset ID: 13254602 Stryker Medical - 6516 Power-Pro IT Serial #: 2402003600003 - Asset ID: 13254596 Stryker Medical - 6516 Power-Pro IT Serial #: 180640725 - Asset ID: 13254595 Stryker Medical - 6507 Power-Pro 2 Serial #: 2501002806 - Asset ID: 13254366
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 27 pcs https://www.ebiotrack.com/inspection.php?iid=32955

Timeline

📞
Case Linked Feb 9, 12:00 AM
Case Number: 00566452
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 9, 1:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 10:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 36m
🚨 36.0 business days
🗓️
▶
2 Status: Scheduled Apr 1, 3:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-04-27T10:00:00.000+0000
🚨 20.0 business days
🔧
Status: Tech On Site by Teddie Bracken Apr 28, 12:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 21h
💵
Expenses Added Apr 28, 12:44 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Apr 28, 5:37 PM
Status: Completed → 22x Labor Added → Status: Closed
⏱️
22x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 60, 1.5, 85, 0.5, 1.1666666666667, 0.33333333333333, 2
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton May 1, 10:26 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 16h, 0m
🚨 65.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-260755

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Assigned
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Scheduled
Duration: 19.6 business days (threshold: 2.0 business days)
Exceeded by 17.6 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00566452
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Apr 27, 6:00 AM
Created
Feb 9, 1:24 PM
Invoice #
SM-260755

Work Details (23)

Name Type Status Qty Amount Date
WL-03203614 Expenses Open 1 $0.00 Apr 28, 12:44 PM
WL-03204114 Labor Open 1 $0.00 Apr 28, 5:37 PM
WL-03204115 Travel Open 60 $0.00 Apr 28, 5:37 PM
WL-03204116 Labor Open 1.5 $0.00 Apr 28, 5:37 PM
WL-03204117 Travel Open 85 $0.00 Apr 28, 5:37 PM
WL-03204118 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204119 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204120 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204121 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204122 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204123 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204124 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204125 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204126 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204127 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204128 Labor Open 0.5 $0.00 Apr 28, 5:37 PM
WL-03204129 Labor Open 1.1666666666667 $0.00 Apr 28, 5:37 PM
WL-03204130 Labor Open 0.33333333333333 $0.00 Apr 28, 5:37 PM
WL-03204131 Parts Open 1 $9.02 Apr 28, 5:37 PM
WL-03204132 Parts Open 1 $9.02 Apr 28, 5:37 PM
WL-03204133 Parts Open 1 $18.86 Apr 28, 5:37 PM
WL-03204134 Parts Open 2 $11.68 Apr 28, 5:37 PM
WL-03204135 Parts Open 1 $19.93 Apr 28, 5:37 PM

Details