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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350585 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva - Lakeland — 600 El Paso, Lakeland FL, 33805

Feb 9, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 130 biz days
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 17, 2026
5 business days (counted)
Running total: 5 of ? biz days used
125d
▶ Clock Running
Status: On Hold
Feb 17 → Aug 15, 2026
125 business days (counted)
Running total: 130 of ? biz days used
Created: Feb 9, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 17 Ready for Scheduling ▶ Running 5 5
Feb 17 → Aug 15 On Hold ▶ Running 125 130
Dispatch 0.0d
Coordinators 5.7d
⚠ Overdue
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Created: Feb 9, 2026 Due: May 9, 2026 (98 days overdue)
📅
130.7 days Total Age
⏱️
5.7d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566460
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 43 https://www.ebiotrack.com/inspection.php?iid=32960
Priority
Standard
Origin
Email
Reason
New Case
Contact
Eri Jacobs
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350585 (current) On Hold
Inspection
Created: Feb 9, 2026
On Track
On Hold • 186 days old
🚨
Primary Delay 5.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 EMartin placing on hold for location to be verified in EBT by account coordinator

2/17/26 AJinerson - WO appears to be duplicate of WO-01350572, but checking w/ team to confirm.

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 43 https://www.ebiotrack.com/inspection.php?iid=32960

Timeline

📞
Case Linked Feb 9, 6:00 AM
Case Number: 00566460
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 9, 1:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
⏸️
Status: On Hold by Erin Martin Feb 17, 12:15 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 7d 22h

Bottlenecks

Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

📞
Case 00566460
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 9, 1:28 PM
Invoice #
N/A

Details