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WO-01350593 ↗ ServiceMax

AccuCare Event Medical • Preventive Maintenance • PSM

📍 AccuCare Home Health Care - North Price Rd. — 1185 N Price Rd, St. Louis MO, 63132

Feb 9, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (9 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Feb 9 → Mar 13, 2026
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 13 → Mar 13, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Feb 9, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0
Feb 9 → Feb 9 Assigned ▶ Running 0 0
Feb 9 → Mar 13 Scheduled ▶ Running 23 23
Mar 13 → Mar 13 Tech On Site ▶ Running 0 23
Dispatch 0.0d
Coordinators 23.6d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
23.6 days
Over SLA
Field Work
1.0 days
Created: Feb 9, 2026 Due: Feb 27, 2026 Completed: Mar 13, 2026 (13 days late)
📅
23.6 days Total Age
⏱️
23.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566532
eBiotrack - New Inspection Created
Closed
Inspection: Annual Equipment PM 7 pcs https://www.ebiotrack.com/inspection.php?iid=32967 4 Sites | Covers 27 pieces total | (6) pieces @ Site ID #25675 North Price Rd | 1 PM per year
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christopher Torno
Owner
Jessica Sells
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350593 (current) Invoiced
Preventive Maintenance • Blake Ward
Created: Feb 9, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 23.4 days stuck in "Scheduled"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
23.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.5d / 1.0d SLA
04-Scheduled
0.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9 KKelch added to previously scheduled date and time with site

🔧 Work Performed
Annual Equipment PM
🔍 Technician Findings
Annual Equipment PM
⚠️ Problem Description
Inspection: Annual Equipment PM 7 pcs https://www.ebiotrack.com/inspection.php?iid=32967 4 Sites | Covers 27 pieces total | (6) pieces @ Site ID #25675 North Price Rd | 1 PM per year

Timeline

📞
Case Linked Feb 9, 10:04 AM
Case Number: 00566532
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 9, 1:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 9, 3:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-23T15:05:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 27, 10:22 AM
Scheduled For: 2026-03-13T14:05:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Blake Ward Mar 13, 11:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 18h
✔️
Status: Completed by Blake Ward Mar 13, 3:40 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 10m
⏱️
▶
2 15x Labor Added Mar 13, 7:47 PM
15x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Completed
To: 04-Scheduled
Duration in Previous: 4h 8m
🏁
Status: Closed by Blake Ward Mar 13, 7:53 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 4m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Mar 18, 4:21 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256863

Bottlenecks

Scheduled
Duration: 23.4 business days (threshold: 2.0 business days)
Exceeded by 21.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00566532
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Blake Ward
Scheduled
Mar 13, 10:05 AM
Created
Feb 9, 1:48 PM
Invoice #
SM-256863

Work Details (15)

Name Type Status Qty Amount Date
WL-03144253 Labor Open 0.25 $0.00 Mar 13, 7:47 PM
WL-03144254 Labor Open 1 $0.00 Mar 13, 7:47 PM
WL-03144255 Travel Open 42 $0.00 Mar 13, 7:47 PM
WL-03144256 Labor Open 0.25 $0.00 Mar 13, 7:47 PM
WL-03144257 Labor Open 0.25 $0.00 Mar 13, 7:47 PM
WL-03144258 Labor Open 0.25 $0.00 Mar 13, 7:47 PM
WL-03144259 Labor Open 0.5 $0.00 Mar 13, 7:47 PM
WL-03144260 Labor Open 0.5 $0.00 Mar 13, 7:47 PM
WL-03144261 Labor Open 0.25 $0.00 Mar 13, 7:47 PM
WL-03144262 Labor Open 0.25 $0.00 Mar 13, 7:47 PM
WL-03144263 Labor Open 0.25 $0.00 Mar 13, 7:47 PM
WL-03144264 Labor Open 0.75 $0.00 Mar 13, 7:47 PM
WL-03144265 Labor Open 0.5 $0.00 Mar 13, 7:47 PM
WL-03144266 Labor Open 1.25 $0.00 Mar 13, 7:47 PM
WL-03144267 Travel Open 42 $0.00 Mar 13, 7:47 PM

Details