Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (22 biz days late)
🕐 Clock stopped: Completed (Apr 1, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 20, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 8 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Feb 20 → Mar 26, 2026
24 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 32 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 1, 2026
4 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Feb 9, 2026
Completed: Apr 1, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 9 → Feb 9
Created
▶ Running
0
0
Feb 9 → Feb 20
Ready for Scheduling
▶ Running
8
8
Feb 20 → Feb 20
Assigned
▶ Running
0
8
Feb 20 → Mar 26
Scheduled
▶ Running
24
32
Mar 26 → Mar 26
Entered
▶ Running
0
32
Mar 26 → Mar 26
Assigned
▶ Running
0
32
Mar 26 → Apr 1
Scheduled
▶ Running
4
36
Apr 1 → Apr 1
Tech On Site
▶ Running
0
36
Coordinators Over SLA
Created: Feb 9, 2026
Due: Apr 30, 2026
Completed: Apr 1, 2026 (29 days early)
⏱️
24.6d in Scheduled
Longest Stage
🔄
8 transitions
Status Changes
⚠️
34.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00566374
2/9 chat'd Berry on which cont to use
Closed
Annual Equipment Electrical Safety Test Service
1 piece
https://www.ebiotrack.com/omnicor/inspection.php?iid=10552
🚨
Primary Delay
24.6 days stuck in "Scheduled"
⏱️
Total Delay
34.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
8.6d
/ 1.0d SLA
Scheduled
29.2d
/ 2.0d SLA
Tech On Site
0.2d
/ 1.0d SLA
Completed
0.4d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (2)
📅 Events (1)
🔒
Internal CSA Notes
2/20 KSmith -- Scheduled for 4/1 with Sara. 9-11am
2/20 KSmith -- Sent email to schedule for 4/1
2/9/26 SReich - S Berry provided PO and contract.
🔧
Work Performed
annual inspection.
🔍
Technician Findings
annual inspection.
⚠️
Problem Description
Annual Equipment Electrical Safety Test Service
1 piece
https://www.ebiotrack.com/omnicor/inspection.php?iid=10552
📧
Email:RE: ELMIRA -- EMSAR Inspection -- WO-01350606
Completed
Feb 20, 2026
From: Sara.Burns@omh.ny.gov
To: ksmith@emsar.com
Good afternoon,
Yes, April 1st works well for me
I am available from 7am-3pm
Thanks!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 20, 2026 1:26 PM
To: Burns, Sara V (OMH) <Sara.Burns@omh.ny.gov>
Subject: ELMIRA -- EMSAR Inspection -- WO-01350606
You don't often get email from ksmith@emsar.com <mailto:ksmith@emsar.com> . Learn why this is important <https://protect.checkpoint.com/v2/r01/__
📧
Email: ELMIRA -- EMSAR Inspection -- WO-01350606
Completed
Feb 20, 2026
To: sara.burns@omh.ny.gov
CC:
BCC:
Attachment: --none--
Subject: ELMIRA -- EMSAR Inspection -- WO-01350606
Body:
Hi Sara,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ELMIRA located at 1879 David St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request to inspect the units at your
📅
WO-01350606 - Inspection - DD: 4/30/2026 - - ELMIRA - ELMIRA
Apr 1, 2026 10:00am – 10:30am
Work Order: WO-01350606
Account: CNY PSYCHIATRIC CENTER
Customer Case Number:
Location: ELMIRA
Address: 1879 DAVIS ST, ELMIRA, NY 14901
Manufacturer:
Model #:
Serial #:
Contact Name: SARA BURNS
Contact Phone: 607-734-3901 X1230
Contact Email: sara.burns@omh.ny.gov
Due Date: 4/30/2026
Scheduled D
Timeline
📞
Case Number:
00566374
Subject:
2/9 chat'd Berry on which cont to use
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
10d 23h
🗓️
📅
Scheduled For:
2026-04-01T13:30:00.000+0000
🆕
👷
Technician:
a0h2A000006ovj6QAA, Bernard Thompson
📅
Scheduled For:
2026-04-01T14:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
5d 19h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2.6666666666667, 120
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
1h 15m
🏁
From:
Completed
To:
Closed
Duration in Previous:
2h 50m
📄
From:
Closed, Ready to Bill, Invoice Pending
To:
Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:
1d 20h, 0m
🧾
Invoice Number:
SM-258360
Bottlenecks
Ready for Scheduling
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days
Scheduled
Duration: 24.6 business days (threshold: 2.0 business days)
Exceeded by 22.6 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
ℹ️ Work Order Details
Technician
Bernard Thompson
Scheduled
Apr 1, 10:00 AM
Work Details (5)
Name
Type
Status
Qty
Amount
Date
WL-03168569
Labor
Open
2.6666666666667
$0.00
Apr 1, 11:00 AM
WL-03168570
Travel
Open
120
-
Apr 1, 11:00 AM
WL-03168716
Labor
Open
1.3333333333333
$0.00
Apr 1, 11:57 AM
WL-03168717
Labor
Open
2.5
$0.00
Apr 1, 11:57 AM
WL-03168718
Travel
Open
120
-
Apr 1, 11:57 AM