02/06/2026 Emartin updated Q-00032386 placed into L2 for parts
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00032386
Follow up to WO-01337702
Still missing right sidearm
Requires Parts:
Need (1) RP-1100-R-60 to be sent to site
Tech: Paul Bonang Jr
📄Description
Wheelchair
📧
Email: Your Order Has Been Fulfilled.
Completed Feb 20, 2026
To: athompson@shields.com
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01350610 has been fulfilled.
Please find the associated tracking number(s) below:
[888722511093]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
800-5
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: athompson@shields.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350610Location: Shields HCG MRI - BostonAddress: 161 Granite Avenue Boston, MA 02124Device: Wheelchair LX-93757Problem Description: Q-00032386
Follow up to WO-01337702
Still missing ri
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: athompson@shields.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350610Location: Shields HCG MRI - BostonAddress: 161 Granite Avenue Boston, MA 02124Device: Wheelchair LX-93757Problem Description: Q-00032386
Follow up to WO-01337702
Still missing ri
Case #00560673 – Follow up to WO-01337702
Status: Closed | Priority: High
Q-00032386
Follow up to WO-01337702
Still missing right sidearm
Requires Parts:
Need (1) RP-1100-R-60 to be sent to site
Tech: Paul Bonang Jr
💬Case Comment
Internal Feb 5, 2026 4:07pm
emailed quote docusign is not working
💬Case Comment
Internal Jan 21, 2026 10:22am
emailed orders for part set up
Timeline
📞
Case Linked Jan 20, 4:47 PM
Case Number:00560673
Subject:Follow up to WO-01337702
Status:Closed
🚨14.9 business days
📋
▶
2
Work Order Created Feb 9, 2:23 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 9, 3:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 30m
⚠️9.0 business days
🔩
▶
2
2x Parts Added Feb 20, 7:21 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Keith Fricke
From:Awaiting Parts
To:Closed
Duration in Previous:11d 3h
⏳3.6 business days
📄
Status: Ready to Bill by Diane PattonFeb 25, 12:09 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 16h, 0m
🚨24.0 business days
🧾
Invoice Created Mar 30, 3:34 PM
Invoice Number:SM-254882
Bottlenecks
Awaiting Parts
Duration: 8.4 business days (threshold: 3.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)