***MUST COMPLETE PM AFTER REPAIR***
Use this password to access the kiosk: KWJNJTWH
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
2/10 KKelch placed in WM due to lack of tech availability in the area. Approved by CDempsey
🔧Work Performed
Connected to Network
🔍Technician Findings
No network
⚠️Problem Description
No Parts needed, Tech will go to location and restore connectivity to Kiosk.
Special Instructions: Please restore network connectivity using the following network configuration: IP=10.179.247.145 – Gateway=10.179.247.129 – DNS=172.24.98.22 – ALT DNS=172.18.0.10 – Subnet Mask=255.255.255.224
Use this password to access the kiosk: KWJNJTWH
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk Hard wired
📞
Call
Completed Feb 23, 2026
Tech restored connectivity to Kiosk successfully. Kiosk is online and working as expected.
MergeId Last Contacted Status
26995 02/23/2026 10:09:11 am -08:00 Deployed
29393 06/11/2021 6:23:42 am -07:00 Retired
Feb 18, 2026 5:37pm
@Emmanuel Morales @Phillip Castillo key parts order only, no key shipped. TY!