Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 10, 2026
✓ SLA Met (42 biz days early)
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: On Hold
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 9, 2026
Completed: Feb 10, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 9 → Feb 9 |
Created |
▶ Running
|
0 |
0 |
| Feb 9 → Feb 10 |
On Hold |
▶ Running
|
1 |
1 |
| Feb 10 → Feb 10 |
Assigned |
▶ Running
|
0 |
1 |
Holding (excluded from total)
1.5 days
Billing
11.6 days
Over SLA
Created: Feb 9, 2026
Due: Apr 10, 2026
Completed: Feb 10, 2026 (59 days early)
⏱️
11.6d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
⚠️
11.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00566626
Oak Street Health - 24 Hour - 143809: New Work Order Assigned
Closed
Oak Street Work Order #143809
Work Order Description:
fridge constantly triggering - Dickinson
🚨
Primary Delay
11.6 days stuck in "Ready to Bill"
⏱️
Total Delay
11.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
11.6d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
2-9 Assisting Customer troubleshoot Dickson temp vs Controller. Customer to call back when avail to troubleshoot.
🔍
Technician Findings
Dickson=35.5 Fridge=42 Dickson probe failure. sending new probe and tech to add to EBT.
⚠️
Problem Description
Oak Street Work Order #143809
Work Order Description:
fridge constantly triggering - Dickinson https://www.ebiotrack.com/workorder.php?wo=71531
Timeline
📞
Case Number:
00566626
Subject:
Oak Street Health - 24 Hour - 143809: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
19h 29m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 3h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
16d 23h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03098927 |
Labor |
Open |
0.53333333333333 |
$91.93 |
Feb 10, 10:16 AM |