Q-00032420
machine started pouring water out of it from the front right corner of the machine.
This was just as we were starting an in-office surgery schedule.
The one that suddenly started draining all over the counter is:
Midmark M11
SN: V2485570
1 PM kit, 002-10070-00
Tech should verify unit is level an water sensor is clean and functioning properly.
The one with the broken clip that holds the hose in place is:
Midmark M9
SN: V233954
1 PM kit, 002-10069-00
1 hose clip kit, 002-1694-00
2/23 MOwens Called to speak to Heather Mason. Left a vm for her to call back.
2/22/26 RBerry- Parts delivered to site on 2/16 but WO was not released to ASC until 2/20. Updated due date. Removed delay code.
🔧Work Performed
2-23-26 CTM - Perform evaluation on M9 broken clips that hold the hose in place needs to be replaced. Notified POC Heather Mason of findings and completion .
🔍Technician Findings
2-23-26 CTM - Perform evaluation on M9 broken clips that hold the hose in place needs to be replaced. Notify POC Heather Mason of findings and completion .
⚠️Problem Description
Q-00032420
The one with the broken clip that holds the hose in place is:
Midmark M9
SN: V233954
1 hose clip kit, 002-1694-00
Called to speak to Heather Mason. Left a vm for her to call back.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: hmason@capefeareye.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350630Location: CAPE FEAR EYE ASSOCIATESAddress: 1726 METRO MEDICAL DRIVE Fayetteville, NC 28504Device: V233954Problem Description: Q-00032420
The one with the broken clip that
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: hmason@capefeareye.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350630Location: CAPE FEAR EYE ASSOCIATESAddress: 1726 METRO MEDICAL DRIVE Fayetteville, NC 28504Device: V233954Problem Description: Q-00032420
The one with the broken clip that
Feb 27, 2026 9:28am
hi @Christopher Morning @Matthew Bateman Work Performed states: "Perform evaluation on M9 broken clips that hold the hose in place needs to be replaced. Notified POC Heather Mason of findings and completion" Please remove the parts from the WO if they were not replaced (or note if the parts were replaced) Thank you!
Mar 2, 2026 3:40pm
@Christopher Morning @Matthew Bateman Should a follow up have been requested for this equipment? The customer is disputing this charge as the equipment is still broken. I see a part was sent. Was it not the correct part? Was it used?