Zone 2
Dispatch Type Repair Email southaustin@apollovets.com
PROBLEM SUMMARY
WD foot control issue
ADDITIONAL NOTES
Can ask for Allie Richardson if Desiree is unavailable. Closed from 12:45pm – 2pm for lunch. For assistance, troubleshooting,
or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/11 KKelch called Allie to schedule for 2/17 between 3 and 4 pm. Customer confirmed.
2/11/26 lcoonrod
Your shipment
1ZE444250371705283
Estimated delivery
Tomorrow, February 12, between 9:45 A.M. - 11:45 A.M.
Order No: 754403
Customer PO No: SR1535704
Customer: Midmark No Charge
Service Request NO: 1535704
Ship To Name: Apollo Veterinary
Ship To Address: 11118 SOUTH FIRST STREET Ste 200
Ship To City/State: Austin, TX 78748
Waybill (Tracking #): 1ZE444250371705283
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 10-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-11018-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL
2/9 KHardison - Spoke to Britney regarding WO Advised that a coordinator will call for scheduling, once shipping is confirmed for parts, once shipping is confirmed for parts
You can ask for Desiree or Allie.
🔧Work Performed
Upon arrival, I consulted with the customer and received the replacement component. I proceeded to install the new foot pedal and performed a comprehensive functional test of the equipment to ensure proper operation. After completing a full diagnostic check, the unit was confirmed to be in good working order with no further issues identified.
🔍Technician Findings
Unit foot petal is not working correctly and is sticking
⚠️Problem Description
Zone 2
Dispatch Type Repair Email southaustin@apollovets.com
PROBLEM SUMMARY
WD foot control issue
ADDITIONAL NOTES
Can ask for Allie Richardson if Desiree is unavailable. Closed from 12:45pm – 2pm for lunch. For assistance, troubleshooting,
or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +15126486477
Completed Feb 11, 2026
2/11 KKelch called Allie to schedule for 2/17 between 3 and 4 pm. Customer confirmed.
📋
Outbound to +15126486477
Completed Feb 9, 2026
Spoke to Britney regarding WO Advised that a coordinator will call for scheduling, once shipping is confirmed for parts, once shipping is confirmed for parts
📋
Outbound to +15126486477
Completed Feb 9, 2026
📅
WO-01350647 - Repair - AH9000 (Series) Mobile Delivery Unit - Austin - Apollo Veterinary
Feb 17, 2026 4:00pm – 6:00pm
Work Order: WO-01350647
Account: MIDMARK
Customer Case Number: SR 1535704
Location: Apollo Veterinary
Address: 11118 SOUTH FIRST STREET, Ste 200, Austin, TX 78748
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2694941
Contact Name: Allie Richardson
Contact Pho
PDF
00566595 SRA
Feb 9, 2026
PDF
00566595 SRA
Feb 17, 2026
Timeline
📞
Case Linked Feb 9, 11:57 AM
Case Number:00566595
Subject:Repair
Status:Closed
📋
Work Order Created Feb 9, 3:32 PM
Work Order:WO-01350647
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Kimberly HardisonFeb 9, 3:40 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:7m
👷
▶
2
Status: Assigned Feb 9, 3:46 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h6e00000II91nAAD, Anthony Wirth
⏳3.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodFeb 11, 11:42 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 19h
👷
▶
2
Technician Assigned Feb 11, 12:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:19m
🗓️
▶
2
Status: Scheduled Feb 11, 12:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-17T21:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Anthony WirthFeb 17, 9:06 AM
From:Scheduled, Tech On Site
To:Tech On Site, Tech Off Site
Duration in Previous:5d 20h, 0m
✔️
Status: Completed by Anthony WirthFeb 17, 9:27 PM
From:Tech Off Site
To:Completed
Duration in Previous:12h 20m
⏱️
▶
2
6x Labor Added Feb 17, 9:40 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:14m
⏳3.3 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 20, 6:33 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 20h
⏳1.7 business days
📨
▶
3
Status: Invoice Pending Feb 23, 4:34 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254704
Bottlenecks
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)