FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay32.4 days stuck in "Ready for Release"
⏱️
Total Delay25.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.4d / 0.5d SLA
Ready for Release
32.4d
Scheduled
3.8d / 2.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
16.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/03/2026 - ARuby - Called George Suarez (215) 285-6532 - Not a working number. Read notes better and called Jim Payavis 215-837-1947 sent confirming email to james.payavis@jefferson.edu Dispatching Jason yenser for Monday 4/6 and 4/8 to finish. ... 04/02/2026 ARoosa- Called 215-837-1947, Jim Payavis, Spoke with Jim all phone #'s and emails changed for hospital at the end of February, he gave me new email to send device list to so he can get scheduled. james.payavis@jefferson.edu...04/02/2026 ARoosa- Called 215-481-2000, xfer to biomed, It xfer to a central call desk for all hospitals in the network spoke with Carrie who gave me a # for Jim Payavis 215-837-1947... 04/02/2026 ARoosa- Called 215-459-1716, Message saying the person you are trying to reach is not accepting calls at this time...03/24/2026: ARoosa - Called 215-459-1716, VM/LM...03/16/2026 - ARuby - called Jim Payavis 215-459-1716, went to VM/LM, sent follow up email hoping to get Michael scheduled Friday 20th, 2026. ... 03/09/2026 SRobinson- Called Jim Payavis, 215-459-1716. It went to VM, LM going to follow up with an email as well asking to get Rodney onsite tomorrow. ... 02/18/2026 MHamersley - called 215-285-6532, George Suarez, "the person at this number is not accepting calls right now" no obtion to leave msg; called 215-459-1716, spoke to Jim Payavis, Bio Med, he'll be POC; Address is Correct; FSE Cred: call POC for escort; sent email: james.payavis@gehealthcare.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Live Call_Followed Up With Email
Completed Apr 3, 2026
04/03/2026 - ARuby - Read notes better and called Jim Payavis 215-837-1947 sent confirming email to james.payavis@jefferson.edu Dispatching Jason yenser for Monday 4/6 and 4/8 to finish.
📋
Wrong_Number
Completed Apr 3, 2026
04/03/2026 - ARuby - Called George Suarez (215) 285-6532 - Not a working number.
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - ABINGTON HOSPITAL - ABINGTON, PA - WO-01350650
Completed Apr 2, 2026
To: james.payavis@jefferson.edu
CC: angela.roosa@emsar.com; autumn.ruby@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf, GEHC FMI 32097 Vendor Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - ABINGTON HOSPITAL - ABINGTON, PA - WO-01350650
Body:
Hello Jim,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety Notice issu
📧
Live Call_Followed Up With Email
Completed Apr 2, 2026
04/02/2026 ARoosa- Called 215-837-1947, Jim Payavis, Spoke with Jim all phone #'s and emails changed for hospital at the end of February, he gave me new email to send device list to so he can get scheduled. james.payavis@jefferson.edu
📞
Live Call_Asked to Call Back
Completed Apr 2, 2026
04/02/2026 ARoosa- Called 215-481-2000, xfer to biomed, It xfer to a central call desk for all hospitals in the network spoke with Carrie who gave me a # for Jim Payavis 215-837-1947
📞
Live Call_No Answer Unable to Leave Message
Completed Apr 2, 2026
04/02/2026 ARoosa- Called 215-459-1716, Message saying the person you are trying to reach is not accepting calls at this time.
📧
Live Call_Followed Up With Email
Completed Mar 16, 2026
03/16/2026 - ARuby - called Jim Payavis 215-459-1716, went to VM/LM, sent follow up email hoping to get Michael scheduled Friday 20th, 2026
Work Order: WO-01350650
Account: GE Healthcare FMI
Customer Case Number: 1-557177602105
Location: ABINGTON HOSPITAL
Address: 1200 OLD YORK RD, ABINGTON, PA 19001
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABB71023
Contact Name: Jim Payavis
Contact Phone: 215-837-1947
JPG
TABB71023_Screw
Apr 8, 2026
JPG
TABB71023_Doors
Apr 8, 2026
JPG
TABB71023_Product Label Pic
Apr 8, 2026
JPG
TABB71023_Screw.
Apr 8, 2026
Timeline
📞
Case Linked Feb 9, 12:33 PM
Case Number:00566629
Subject:GE WO Request
Status:Closed
📋
Work Order Created Feb 9, 3:50 PM
Work Order:WO-01350650
Type:FCO
Priority:PC
⚠️7.0 business days
✅
Status: Ready for Release by Mary HamersleyFeb 18, 4:00 PM