Zone 1
PM NWD Run w/1534058 - Special billing
This dispatch needs to be completed on the same day as SR 1534058. PM Service Requirements: Tech needs to watch the
training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that
is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit
to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer.
2/13 KSmith -- Scheduled for 2/17 with Susanna on WO-01350654. 12pm-2pm
2/13 KSmith -- Left VM to schedule for 2/17. Sending email as well.
2/12 KSmith -- Susanna was not available. Advised to email or call back later. Sending email to schedule for tomorrow.
2/11/2026jsells
Ship To Name: New Preston Dermatology
Ship To Address: 18 E Shore Rd
Ship To City/State: New Preston Marble Dale, CT 06777-1628
Waybill (Tracking #): 1ZE444250370801626
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 10-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE
2/9/2026jsells
left a voicemail with the work order number and let them know that someone would be calling to schedule
🔧Work Performed
Pm Complete. Door gasket, dam & springs assembly replaced. Last 5 error codes recorded and zeroed out. Checked reservoir assembly for any build up in or around copper lines. Checked pressure release valves. Entered diag mode to confirm everything opening & closing as it should. Ran cycle to its completion to confirm no leaks or issues of any kind. Completed Midmark PM checklist and uploaded to wo.
🔍Technician Findings
Unit in service
⚠️Problem Description
Zone 1
PM NWD Run w/1534058 - Special billing
This dispatch needs to be completed on the same day as SR 1534058. PM Service Requirements: Tech needs to watch the
training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the checklist that
is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech needs to submit
to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer.
Email:Re: New Preston Dermatology -- Midmark Repair/PM -- WO-01350654
Completed Feb 13, 2026
From: accounting@newprestondermatology.com
To: ksmith@emsar.com
Hello Courtney,
I got your message. We have received the parts. Tuesday 2/17 works for us.
Kind regards,
Susana
New Preston Dermatology
18 East Shore Rd.
New Preston, CT 06777
Phone: (860) 339-6606 Ext. 3
Direct: (713) 515-2316
accounting@newprestondermatology.com
https://newprestondermatology.com/ <https://protect.checkpoint.com/v2/r01/___https://newprestondermatology.com/___.YzJ1OmVtc2FyMTpjOm86ZDlmYzIzM2RkNGZk
📋
Outbound to +18603396606
Completed Feb 13, 2026
Left VM to schedule for 2/17. Sending email as well.
📧
Email: New Preston Dermatology -- Midmark Repair/PM -- WO-01350654
Completed Feb 12, 2026
To: accounting@newprestondermatology.com
CC:
BCC:
Attachment: --none--
Subject: New Preston Dermatology -- Midmark Repair/PM -- WO-01350654
Body:
Good Morning Susanna,
We received a request from Midmark to service your autoclave that needs a repair and maintenance completed.
The parts for the repair arrived to your facility yesterday and the parts for the maintenance are scheduled to arrive today.
Would tomorrow afternoon work for the technician to come onsite and service the unit?
BEST R
📋
Outbound to +18603396606
Completed Feb 12, 2026
Susanna was not available. Advised to email or call back later. Sending email to schedule for tomorrow.
📋
Outbound to +18603396606
Completed Feb 9, 2026
left a voicemail with the work order number and let them know that someone would be calling to schedule
📅
WO-01350654 - Preventive Maintenance - M9 (Series) Sterilizer - New Preston Marble Dale - New Preston Dermatology
Feb 17, 2026 1:30pm – 3:30pm
Work Order: WO-01350654
Account: MIDMARK
Customer Case Number: SR 1535782
Location: New Preston Dermatology
Address: 18 E Shore Rd, New Preston Marble Dale, CT 06777-1628
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V164378
Contact Name: Susanna Boker
Contact Phone: 18603396606
C