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WO-01350662 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MERCY HEALTH LOURDES HOSPITAL — 1530 LONE OAK RD, PADUCAH KY, 42003

Feb 9, 2026 → Apr 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (1 biz days early)
Active: 51 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
28d
▶ Clock Running
Status: Created
Feb 9 → Mar 20, 2026
28 business days (counted)
Running total: 28 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Mar 24, 2026
2 business days (not counted)
20d
▶ Clock Running
Status: Ready for Scheduling
Mar 24 → Apr 21, 2026
20 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → Apr 23, 2026
2 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 51 of ? biz days used
Created: Feb 9, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Mar 20 Created ▶ Running 28 28
Mar 20 → Mar 24 Ready for Release ⏸ Paused 2 —
Mar 24 → Apr 21 Ready for Scheduling ▶ Running 20 48
Apr 21 → Apr 23 Scheduled ▶ Running 2 50
Apr 23 → Apr 24 Tech On Site ▶ Running 1 51
Dispatch 28.3d
Holding 3.0d (excluded)
Coordinators 23.9d
Field Work 0.7d
Billing 4.6d
✓ SLA Met
Dispatch
28.3 days
Over SLA
Holding (excluded from total)
3.0 days
Coordinators
23.9 days
Over SLA
Field Work
0.7 days
Billing
4.6 days
Over SLA
Created: Feb 9, 2026 Due: Apr 27, 2026 Completed: Apr 24, 2026 (3 days early)
📅
52.5 days Total Age
⏱️
28.3d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
55.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00566632
GE WO Request
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lauren Menser
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (2)
WO-01350661 Invoiced
FCO • Eric Mancerella
Created: Feb 9, 2026 • Closed: Apr 23, 2026
WO-01350662 (current) Invoiced
FCO • Eric Mancerella
Created: Feb 9, 2026 • Closed: Apr 23, 2026
Completed with significant delays
Invoiced • 186 days old
🚨
Primary Delay 28.3 days stuck in "Entered"
⏱️
Total Delay 55.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
28.3d / 0.5d SLA
Ready for Release
3.0d
Ready for Scheduling
21.0d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
4.6d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/21/2026 HWilliams - Per Fady scheduled for FSE Eric to complete Thursday, April 23, 2026


03/24/2026: ARoosa - Recvd. email from Lauren, confirming devices and ready to schedule. 


03/24/2026: ARoosa - Called (270) 339-4079, Lauren Menser, VM/LM sending email to 

lauren.menser@gehealthcare.com


02/17/2026 MHamersley - called (270) 339-4079, call went to VM/LM; sent email: lauren.menser@gehealthcare.com

- offering FSE Feb 19/20 


WO-01350661-Giraffe OmniBed Carestation TAB24490072SA

WO-01350662-Giraffe OmniBed Carestation TABB70709

🔧 Work Performed
Customer signed postponement form- attached
🔍 Technician Findings
FMI Not Executed. Please see the reason code for additional details. Unit not available at this time.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Feb 9, 12:42 PM
Case Number: 00566632
Subject: GE WO Request
Status: Closed
📋
Work Order Created Feb 9, 4:13 PM
Work Order: WO-01350662
Type: FCO
Priority: PC
🚨 29.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 38d 16h
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Mar 24, 10:58 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 4d 1h
🚨 21.0 business days
📅
▶
3 Dispatch Scheduled Apr 21, 12:35 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Heather Williams
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 28d 1h
👷
Technician Assigned by Heather Williams
Technician: a0h6e00000II9QTAA1, Eric Mancerella
💵
2x Expenses Added Apr 21, 4:00 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Eric Mancerella Apr 23, 3:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 3h
⏱️
3x Labor Added Apr 23, 6:03 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 25
💵
Expenses Added Apr 23, 6:36 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Eric Mancerella Apr 23, 9:06 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 21m, 0m
⏳ 4.4 business days
⏱️
▶
2 Labor Added Apr 29, 3:17 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 19h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Entered
Duration: 28.3 business days (threshold: 4.0 business hours)
Exceeded by 27.8 business days
Ready for Scheduling
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

📞
Case 00566632
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Apr 23, 8:00 AM
Created
Feb 9, 4:13 PM
Invoice #
SM-260982

Work Details (7)

Name Type Status Qty Amount Date
WL-03194617 Expenses Open 1 $0.00 Apr 21, 4:00 PM
WL-03194618 Expenses Open 1 $116.42 Apr 21, 4:00 PM
WL-03198597 Labor Open 0.5 $100.00 Apr 23, 6:03 PM
WL-03198598 Labor Open 0.5 $0.00 Apr 23, 6:03 PM
WL-03198599 Travel Open 25 $0.00 Apr 23, 6:03 PM
WL-03198637 Expenses Open 1 $0.00 Apr 23, 6:36 PM
WL-03205590 Labor Open 0.016666666666667 $38.00 Apr 29, 3:17 PM

Details