hotswp completed - WO-01339753- add to hot swaps once completed
🔧Work Performed
reconnected the cables and reseated the case back together - used OSH used parts to replace the face cup and wrist strap -
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Suspect that unit had been dropped - internal cables found disconnected and the case was misaligned - face cup broken - missing wrist strap - needs new battery
⚠️Problem Description
Oak Street Work Order #141400
Retinavue machine isn't working. powers on but, the screen is black blank
Welch Allyn - RV700B - RetinaVue 700 Imager
Asset ID#: 13210589
S/N: (21)700233200079 https://www.ebiotrack.com/workorder.php?wo=71536
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Jan 26, 10:06 AM
Case Number:00562068
Subject:Oak Street Health - 48 Hour - 141400: New Work Order Assigned
Status:Closed
🚨11.0 business days
📋
Work Order Created Feb 9, 4:23 PM
Work Order:WO-01350664
Type:Virtual Tech - Depot
Priority:PC
🔧
Status: Tech On Site by Ryan SchwochowFeb 10, 9:04 AM
From:Entered
To:Tech On Site
Duration in Previous:16h 41m
⏳2.0 business days
🔩
▶
3
5x Parts Added Feb 11, 9:59 AM
5x Parts Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Ryan Schwochow
From:Tech On Site
To:Assigned
Duration in Previous:1d 0h
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
✔️
Status: Completed by Ryan SchwochowFeb 11, 10:11 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:12m, 0m
📄
Status: Ready to Bill by Diane PattonFeb 11, 2:01 PM
From:Closed
To:Ready to Bill
Duration in Previous:3h 49m
🚨12.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 23h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)