Zone 1
AGIV scaler issues
ADDITIONAL NOTES
Tech must call into Midmark Animal Health Tech Service before he leaves to make sure unit is running as it should. For
assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/10 MOwens Called and spoke to Ashley Jernigan. I told her the parts should deliver on 2/12 by EOD by UPS. She will watch for them when they arrive and have them ready for when the tech arrives onsite for the repair visit. Scheduled the repair visit for Friday 2/13 with arrival between 10-11am.
2/10/2026jsells
Ship To Name: Pet Medical Center
Ship To Address: 100 Mitchell Blvd
Ship To City/State: Tullahoma, TN 37388-4002
Waybill (Tracking #): 1ZE444250370790255
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 016-1550-00 SERIAL #: DESCRIPTION: O-RING KIT
LINE NO: 2.1 QTY: 1 ITEM: 016-1549-00 SERIAL #: DESCRIPTION: SP NEWTRONBLACK LARGE O-RING 12.5X1.5
2/9/26 SReich - Spoke to Courtney, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
02/13/2026 - JWD LOCATED DENTAL MACHINE AND CONFIRMED ISSUE. RECEIVED PARTS FROM POC. DID TROUBLESHOOTING ON THE SCALER. TOOK APART THE SCALER HANDPIECE AND PUT IT BACK TOGETHER AND ENSURED IT WAS TIGHTENED GOOD. TURNED ON UNIT TO ENSURE NO WATER WAS LEAKING FROM THE BOTTOM ON THE HANDPIECE AND IT WASN'T. EVERYTHING WAS WORKING EXCEPT THE VIBRATIONL CONTACTED TECH SUPPORT AT MIDMARK AND SPOKE WITH MIKE AND DID TROUBLESHOOTING. HE HAD ME TO TAKE THE BOTTOM BACK PIECE OFF AND SWITCH THE WIRING ON THE BLACK SWITCHBOX NEXT TO THE FAN. REASSEMBLED THE UNIT AND TESTED THE SCALER AND THAT RESOLVED THE ISSUE AND IT WAS VIBRATING. NOTIFIED THE POC AND DONE A DEMONSTRATION THAT THAT THE UNIT IS FULLY FUNCTIONAL.
🔍Technician Findings
02/13/2026 - JWD LOCATE DENTAL MACHINE AND CONFIRM ISSUE. REPAIR IF POSSIBLE, ORDER PARTS IF NEEDED. NOTIFY POC OF THE STATUS
⚠️Problem Description
Zone 1
AGIV scaler issues
ADDITIONAL NOTES
Tech must call into Midmark Animal Health Tech Service before he leaves to make sure unit is running as it should. For
assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +19313932707
Completed Feb 10, 2026
Called and spoke to Ashley Jernigan. I told her the parts should deliver on 2/12 by EOD by UPS. She will watch for them when they arrive and have them ready for when the tech arrives onsite for the repair visit. Scheduled the repair visit for Friday 2/13 with arrival between 10-11am.
📋
Outbound to +19313932707
Completed Feb 9, 2026
Spoke to Courtney, gave her the WO # and told her someone would be reaching out to schedule.
📅
WO-01350676 - Repair - VetPro 1000 (Series) - Tullahoma - Pet Medical Center
Feb 13, 2026 10:00am – 12:00pm
Work Order: WO-01350676
Account: MIDMARK
Customer Case Number: SR 1535754
Location: Pet Medical Center
Address: 100 Mitchell Blvd, Tullahoma, TN 37388
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1897515
Contact Name: Ashley Jernigan
Contact Phone: 9313932707
Contact Email:
PDF
00566669 SRA
Feb 9, 2026
PDF
Pack slip
Feb 13, 2026
PDF
SRA Pet med car
Feb 13, 2026
Timeline
📞
Case Linked Feb 9, 1:34 PM
Case Number:00566669
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 9, 4:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 10, 10:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 52m
🗓️
▶
2
Status: Scheduled Feb 10, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-13T15:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by James DuffFeb 13, 10:39 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 0h
⏱️
5x Labor Added Feb 13, 12:29 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 2.5, 1.25, 60, 20
✔️
Status: Completed by James DuffFeb 13, 1:05 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 26m
🏁
Status: Closed by James DuffFeb 13, 1:24 PM
From:Completed
To:Closed
Duration in Previous:18m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 18, 2:06 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 0h
📨
▶
3
Status: Invoice Pending Feb 19, 12:08 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254364
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)