02/17 Google map was used to calculate. Parts need to be added.
WO will be closed without the parts being added, 38C,part shipped and consumed,.
Agilent create a SO and still is not in SM. neither in mService
Please assign to Maria Davis ARP to site is 55 miles. Zone 2
🔧Work Performed
0217/2026 GCMS was pm per Agilent. MS was tuned and vented . CI source was cleaned, GC and mechanical pump's oil were replaced. Repeller tip fell down a few times and a repair SO 6008468050 was opened to order it, in the meantime an spare used repeller was used to run tests. Column was trimmed. System was pumped down and stabilized for some time. Tune passed. Customer loaded method and stabilized for some time. Inlet pressure was shutting down, new ferrules were installed and H2 tank was replaced because pressure was low. Customer ran sample and results were as expected
WO-01350700 - Preventive Maintenance - G7040A - Dallas - University of Texas Southwestern - Medical Center
Feb 17, 2026 11:00am – 4:00pm
Work Order: WO-01350700
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008281636
Location: University of Texas Southwestern - Medical Center
Address: 2929 N Stemmons Frwy, Dallas, TX 75247
Manufacturer:
Model #: G7040A
Serial #: US1416N304
Contact Name: Fang Xu
Contact Phone: (214) 648-
MSG
RE Create MS repair Model G7040A SN US1416N304
Feb 17, 2026
Timeline
📞
Case Linked Feb 9, 4:52 PM
Case Number:00566775
Subject:6008281636
Status:Closed
📋
▶
2
Work Order Created Feb 9, 4:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 10, 9:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 49m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Feb 16, 12:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2026-02-17T16:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Maria DavisFeb 17, 12:51 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 0h
⏱️
4x Labor Added Feb 17, 10:32 PM
Type:Labor, Travel, Parts
Status:Open
Qty:2.5, 54, 53, 1
⏱️
2x Labor Added Feb 17, 10:51 PM
Type:Labor
Status:Open
Qty:4, 2.5
✔️
Status: Completed by Maria DavisFeb 17, 11:12 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 21m, 0m
⚠️6.1 business days
🔩
▶
2
Parts Added Feb 25, 7:48 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Closed
To:Ready to Bill
Duration in Previous:7d 8h
⚠️9.0 business days
📨
▶
3
Status: Invoice Pending Mar 9, 9:34 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-256046
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 9.2 business days (threshold: 1.0 business days)