3/2 KKelch called Shivani to schedule for 3/30 between 9 and 11 am. Customer confirmed.
3/2 KKelch called Shivani to schedule for 3/30 between 9 and 11 am. Advised to call back around 10 am.
2/23 KKelch sent an email for scheduling
🔧Work Performed
Inspected 58 pieces of equipment. Completed EBT inspection report.
🔍Technician Findings
3/30/2026 Zachary Stieben arrived on site. Found 58 pieces of equipment to be inspected.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
61 pieces
https://www.ebiotrack.com/inspection.php?iid=32975
📋
Outbound to +19725990077
Completed Mar 2, 2026
3/2 KKelch called Shivani to schedule for 3/30 between 9 and 11 am. Customer confirmed.
📋
Outbound to +19725990077
Completed Mar 2, 2026
3/2 KKelch called Shivani to schedule for 3/30 between 9 and 11 am. Advised to call back around 10 am.
📧
Email: EMSAR Request for service at CareNow - Plano #24919
Completed Feb 23, 2026
To: shivani.patel2@hcahealthcare.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Plano #24919
Body:
Hi Shivani Patel,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CareNow - Plano #24919. This inspection is due in March, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 3/2 with an arrival window between 9
📋
Outbound to +19725990077
Completed Feb 23, 2026
2/23 KKelch called Shivani to schedule for 3/2 between 9 and 11 am.
📅
WO-01350739 - Inspection - DD: 03/31/2026 - PLANO - CareNow - Plano #24919
Mar 30, 2026 10:00am – 4:00pm
Work Order: WO-01350739
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Plano #24919
Address: 3821 W SPRING CREEK PKWY, PLANO, TX 75023
Manufacturer:
Model #:
Serial #:
Contact Name: Shivani Patel
Contact Phone: 972-599-0077
Contact Email: shivani.patel2@hcahealthcare.com
Du
Timeline
📞
Case Linked Feb 10, 12:00 AM
Case Number:00566821
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 10, 8:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 10, 9:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 32m
🚨14.0 business days
🗓️
▶
2
Status: Scheduled Mar 2, 11:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-30T14:00:00.000+0000
🚨21.0 business days
🔧
Status: Tech On Site by Zachary StiebenMar 30, 9:03 AM
From:Scheduled
To:Tech On Site
Duration in Previous:27d 20h
🚗
▶
2
Travel Added Mar 30, 11:50 AM
Travel Added → Status: Completed
✔️
Status: Completed by Zachary Stieben
From:Tech On Site
To:Completed
Duration in Previous:2h 50m
⏱️
▶
2
2x Labor Added Mar 30, 1:15 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:1h 22m
📄
Status: Ready to Bill by Diane PattonMar 31, 10:28 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:21h 11m, 0m
⏳4.0 business days
🧾
Invoice Created Apr 3, 5:10 PM
Invoice Number:SM-257869
Bottlenecks
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)