Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350741 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Kyle — 135 Bunton Rd, Suite 100, Kyle TX, 78640

Feb 10, 2026 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (26 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Apr 7, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 24, 2026
9 business days (counted)
Running total: 9 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Feb 24 → Apr 6, 2026
29 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 7, 2026
1 business day (counted)
Running total: 39 of ? biz days used
Created: Feb 10, 2026 Completed: Apr 7, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → Feb 24 Assigned ▶ Running 9 9
Feb 24 → Apr 6 Scheduled ▶ Running 29 38
Apr 6 → Apr 7 Tech On Site ▶ Running 1 39
Dispatch 0.0d
Coordinators 40.2d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.2 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Feb 10, 2026 Due: Apr 30, 2026 Completed: Apr 7, 2026 (23 days early)
📅
39.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
37.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00566832
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=32981
Priority
High
Origin
Email
Reason
New Case
Contact
Vernice Aviles
Owner
Sherry Reich
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350741 (current) Invoiced
Inspection • Anthony Wirth
Created: Feb 10, 2026 • Closed: Apr 6, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 37.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
10.0d / 0.5d SLA
Scheduled
30.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24 KKelch scheduled per logged email from Vernice

2/23 KKelch sent an email for scheduling

2/17 KKelch sent an email for scheduling

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service two EKG units batteries where bad, had to replace both.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=32981

Timeline

📞
Case Linked Feb 10, 6:00 AM
Case Number: 00566832
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 10, 8:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 9:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 28m
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 8:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-06T14:00:00.000+0000
🚨 30.0 business days
🔩
Parts Added Apr 6, 11:03 AM
Type: Parts
Status: Open
Qty: 2
🔧
Status: Tech On Site by Anthony Wirth Apr 6, 12:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 2h
⏱️
▶
2 2x Labor Added Apr 6, 8:13 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 83
✔️
Status: Completed by Anthony Wirth Apr 6, 8:19 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 49m, 0m
📄
▶
2 Status: Ready to Bill Apr 7, 2:11 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Apr 9, 9:25 PM
Invoice Number: SM-258594

Bottlenecks

Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days

🔗 Related Artifacts

📞
Case 00566832
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Apr 6, 10:00 AM
Created
Feb 10, 8:20 AM
Invoice #
SM-258594

Work Details (4)

Name Type Status Qty Amount Date
WL-03174364 Parts Open 2 $1,061.10 Apr 6, 11:03 AM
WL-03175193 Labor Open 1.5 $0.00 Apr 6, 8:13 PM
WL-03175194 Labor Open 4 $855.00 Apr 6, 8:13 PM
WL-03175208 Travel Open 83 - Apr 6, 8:18 PM

Details