Please assign to Larry Alberty ARP to site is 15 miles. Zone 1
🔧Work Performed
Completed LC PM.
⚠️Problem Description
28R
SYS-LC-1290II
Contract ends 01/28/2027 repair included
PMPLUS
PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service.
G4761A
DEBBP50273 Upgrade InfinityLab Sample Thermostat
G7129B
DEBA907619 1290 Infinity II Vialsampler
G7116B
DEBA410711 1290 Infinity II Multicolumn Thermostat
G7104A
DEBAX04857 1290 Infinity II Flexible Pump.
G7117A
DEBAV05004 1290 Infinity II Diode Array Detector FS
📄Description
Agilent - G7104A 1290 Infinity III Flexible Pump
📞Call Description
MAR 2026 LC PMPLUS
📞
Call
Completed Feb 12, 2026
12 FEB 2026 Larry Alberty
Reached out for scheduling
Work Order: WO-01350751
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008404707
Location: Arcus Biosciences Inc
Address: 26118 Research Rd, HAYWARD, CA 94545
Manufacturer: Agilent
Model #: G7104A
Serial #: DEBAX04857
Contact Name: Ryan Wang
Contact Phone: 510-764-3966
Contact Email: rwa
Timeline
📞
▶
4
Case Linked Feb 10, 8:49 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01350751
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Larry Alberty
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 12, 3:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For:2026-03-13T13:00:00.000+0000
🚨20.0 business days
🔩
3x Parts Added Mar 12, 8:31 PM
Type:Parts
Status:Open
Qty:1
🔧
Status: Tech On Site by Larry AlbertyMar 13, 9:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:28d 16h
⏱️
▶
2
5x Labor Added Mar 13, 3:51 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:6h 19m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawMar 16, 9:40 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 17h
🚨16.0 business days
💵
▶
2
Status: Billing Review Apr 6, 3:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
📨
Status: Invoice Pending by Hannah ShawApr 7, 12:36 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21h 18m
💰
Status: Invoiced by Hannah ShawApr 7, 12:56 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:20m
🧾
Invoice Created Apr 7, 5:31 PM
Invoice Number:SM-258564
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 20.4 business days (threshold: 2.0 business days)
Exceeded by 18.4 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)