Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350752 ↗ ServiceMax

Sono Bello • Virtual Tech - Field Repair • P3

📍 CA-Sacramento — 1750 Howe Ave, Suite 500, Sacramento CA, 95825

Feb 10, 2026 → Mar 4, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 13, 2026
✗ SLA Missed (8 biz days late)
Active: 11 biz days
Paused: 4 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 17, 2026
4 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 3 of 3 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 20 → Mar 3, 2026
7 business days (counted)
Running total: 10 of 3 biz days used
▶ Clock Running
Status: Completed
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 10 of 3 biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 10 of 3 biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 11 of 3 biz days used
Created: Feb 10, 2026 Completed: Mar 4, 2026
Business Days Used 11 / 3
0 3d budget +8d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 3
Feb 10 → Feb 17 Awaiting Parts ⏸ Paused 4 —
Feb 17 → Feb 19 Reschedule ▶ Running 2 2 / 3
Feb 19 → Feb 20 Assigned ▶ Running 1 3 / 3
Feb 20 → Mar 3 Scheduled ▶ Running 7 10 / 3
Mar 3 → Mar 3 Completed ▶ Running 0 10 / 3
Mar 3 → Mar 3 Reschedule ▶ Running 0 10 / 3
Mar 3 → Mar 4 Scheduled ▶ Running 1 11 / 3
Dispatch 0.0d
Material Management 5.0d
Coordinators 14.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.0 days
Over SLA
Coordinators
14.5 days
Over SLA
Created: Feb 10, 2026 Due: Feb 24, 2026 Completed: Mar 4, 2026 (7 days late)
📅
16.0 days Total Age
⏱️
7.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
13.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566760
L2 review - HCP
Closed
Follow-up to WO-01349796 Tech Justin Armas Requires Parts Needs new recorder/printer part number 2097478-002
Priority
High
Origin
Created From WO
Reason
New Case
Contact
KeyeAnna Saunders
Owner
Virtual Tech
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350752 (current) Invoiced
Virtual Tech - Field Repair • Angel Rios
Created: Feb 10, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 7.5 days stuck in "Scheduled"
⏱️
Total Delay 13.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
5.0d / 3.0d SLA
Reschedule
4.0d / 2.0d SLA
Assigned
1.1d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Closed
5.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4 ARios - System didn't allow me to click tech on site:


3/02 ARios - Not enough time to complete WO today, customer agreed we can come back on Wednesday March 4 at 9am.


Sounds good. 

 

Thank you so much. 

 

KeyeAnna Saunders I Practice Manager  

Sono Bello 

It’s your life. Live it beautifully. 

1750 Howe Avenue., Ste. 500 

Sacramento, CA 95825

[ksaunders@sonobello.com] | [916-978-1087] 

Visit us on the Web: sonobello.com 

Follow us on Instagram: instagram.com/sonobello 




Hi Michael, 

 

We received the item today. However, we will be busy with surgeries on 2/25. 

 

Does 2/23 work instead? If not, can we aim for the first week in March?

 

KeyeAnna Saunders I Practice Manager  

Sono Bello 

It’s your life. Live it beautifully. 

1750 Howe Avenue., Ste. 500 

Sacramento, CA 95825

[ksaunders@sonobello.com] | [916-978-1087] 

Visit us on the Web: sonobello.com 

Follow us on Instagram: instagram.com/sonobello 

 

 



2/23/26 RBerry- Sent teams message to ASC advising to log confirmation email from customer.


2-20 Mburris email from POC to set 3-2 10am

2-19 Mburris email sent to POC

2/18/26 RBerry- PD states tech is Justin Armas but he does not have this skillset for this WO. Please make sure this is assigned to an HCP trained technician.


2/18/26 RBerry- Updated due date based on parts. Removed delay code.

🔧 Work Performed
Replaced printer on unit and tested functionality. Printer is now printing ECG waveform correctly. Verified date and time are now stamped correctly.
🔍 Technician Findings
Arrived on site. Customer provided replacement printer to be installed on GE B125 vitals monitor.
⚠️ Problem Description
Follow-up to WO-01349796 Tech Justin Armas Requires Parts Needs new recorder/printer part number 2097478-002 https://www.ebiotrack.com/workorder.php?wo=71540

Timeline

📞
Case Linked Feb 9, 4:21 PM
Case Number: 00566760
Subject: L2 review - HCP
Status: Closed
📋
▶
3 Work Order Created Feb 10, 8:50 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090016
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 4m
⚠️ 5.0 business days
🔩
▶
2 2x Parts Added Feb 17, 8:25 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 23h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 19, 6:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 2d 9h
🗓️
▶
2 Status: Scheduled Feb 20, 10:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-02T18:00:00.000+0000
⚠️ 7.0 business days
✔️
Status: Completed by Angel Rios Mar 2, 10:37 PM
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 10d 12h, 0m
📅
▶
2 Dispatch Scheduled Mar 3, 11:21 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Reschedule
To: Scheduled
Duration in Previous: 12h 43m
⏳ 2.0 business days
⏱️
3x Labor Added Mar 4, 1:37 PM
Type: Labor, Travel
Status: Open
Qty: 1, 26
✔️
Status: Completed by Angel Rios Mar 4, 2:07 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 1m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Mar 11, 9:30 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256131

Bottlenecks

Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business hours
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

📞
Case 00566760
Closed
📦
Parts Order 00090016
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Angel Rios
Scheduled
Mar 4, 11:00 AM
Created
Feb 10, 8:50 AM
Invoice #
SM-256131

Work Details (5)

Name Type Status Qty Amount Date
WL-03108292 Parts Open 1 $1,550.33 Feb 17, 8:25 AM
WL-03108293 Expenses Open 1 $38.23 Feb 17, 8:25 AM
WL-03129793 Labor Open 1 $119.00 Mar 4, 1:37 PM
WL-03129794 Labor Open 1 $119.00 Mar 4, 1:37 PM
WL-03129795 Travel Open 26 - Mar 4, 1:37 PM

Details