Zone 1
WD / stirrups are too hard to move
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/16 KKelch called Quiana to reschedule for today between 2 and 3 pm. Left VM.
2/13 KKelch Quiana called me back to schedule for 2/17 between 12 and 2 pm due to that being FSE's next available. Customer confirmed.
2/13 KKelch called Quiana to schedule for 2/17 between 9 and 11 am. Left VM.
2/12/26 CDempsey- Waiting to hear from customer.
2/10 KKelch called Quiana to schedule for 2/12 between 2:30 and 3:30 pm. Left VM.
2/10/2026left a voicemail
🔧Work Performed
Evaluated unit and determined stirrups are fully functional and extend and retract with no issues while top pan drawer is closed. Contacted Midmark tech support and spoke with Jason. Jason confirmed that the stirrups will hit the top drawer if the drawer is all the way open while trying to move the stirrups and that the stirrups are only fully functional while the top pan drawer is totally closed. Advised customer to position stirrups before opening top pan drawer. Unit function tested and passed. Unit returned to service.
🔍Technician Findings
2/17/2026 Zachary Stieben arrived on site. Found Exam Table Stirrups functional. Site contact Quiana demonstrated stirrups making contact with top pan drawer while drawer is open.
⚠️Problem Description
Zone 1
WD / stirrups are too hard to move
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
From: asalvatori@sonobello.com
To: kaitlyn.kelch@emsar.com, MER@sonobello.com, scottsdale@sonobello.com, kridley@sonobello.com, tgoens@sonobello.com
Cc: vhernandez@sonobello.com
Hi this should work. Looping in @Katryna Ridley and @Tannah Goens for fyi.
Warm regards,Alayah Salvatori I Practice LeaderSono Bello It’s your life. Live it beautifully. 9377 E Bell Road Suite 155Scottsdale, AZ 85260Asalvatori@sonobello.com | 480.513.2244Visit us on the Web: sonobello.com Follow us on Inst
📋
Inbound from +19724201470
Completed Feb 13, 2026
2/13 KKelch Quiana called me back to schedule for 2/17 between 12 and 2 pm. Customer confirmed.
📋
Outbound to +19724201470
Completed Feb 13, 2026
2/13 KKelch called Quiana to schedule for 2/17 between 9 and 11 am. Left VM.
📋
Outbound to +19724201470
Completed Feb 10, 2026
2/10 KKelch called Quiana to schedule for 2/12 between 2:30 and 3:30 pm. Left VM.
📧
Email: WO-01350757
Completed Feb 10, 2026
To: quiana@fmobgyn.com
CC:
BCC:
Attachment: --none--
Subject: WO-01350757
Body:
Hello,
We have received the Midmark repair request and have created a work order, WO-01350757. You will get a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
800-733-2787
📋
Outbound to +19724201470
Completed Feb 10, 2026
no answer, and no voicemail to leave a message , sending an email
📅
WO-01350757 - Repair - 200 (Series) Tables and Chairs - Flower Mound - Obstetrics and Gynecology Associates
Feb 17, 2026 1:00pm – 3:00pm
Work Order: WO-01350757
Account: MIDMARK
Customer Case Number: SR 1535586
Location: Obstetrics and Gynecology Associates
Address: 4001 Long Prairie Rd, Ste 150, Flower Mound, TX 75028
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2836330
Contact Name: Quiana Heggar
Contact
PDF
00566734 SRA
Feb 10, 2026
PDF
Flower Mound SR 2-17
Feb 17, 2026
Timeline
📞
Case Linked Feb 9, 3:50 PM
Case Number:00566734
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 10, 9:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 10, 9:09 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Christopher Womack
👷
Technician Assigned by Kaitlyn KelchFeb 10, 3:02 PM
Technician:Zachary Stieben
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Feb 13, 3:01 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:3d 5h
⏳2.0 business days
🔧
Status: Tech On Site by Zachary StiebenFeb 17, 10:56 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 19h
✔️
Status: Completed by Zachary StiebenFeb 17, 11:31 AM
From:Tech On Site
To:Completed
Duration in Previous:35m
🚗
▶
2
Travel Added Feb 17, 3:46 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.66666666666667, 0.5
🏁
Status: Closed by Zachary StiebenFeb 17, 3:55 PM
From:Completed
To:Closed
Duration in Previous:4h 24m
⏳4.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 20, 5:46 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 1h
⏳1.8 business days
📨
▶
2
Status: Invoice Pending Feb 23, 4:42 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254707
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)