Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350759 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Harbor Hospital Center — 3001 S Hanover St, Baltimore MD, 21225

Feb 10, 2026 → Feb 18, 2026

✅ Completed
PC Per client agreement
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (5d early)
Dispatch 2.0d
Coordinators 6.1d
Billing 1.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
6.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 10, 2026 Due: Feb 24, 2026 Completed: Feb 19, 2026 (5 days early)
📅
7.2 days Total Age
⏱️
3.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566878
URGENT Philips WO Request
Closed
FCO86600081 Follow up repair to be completed by ASP EMSAR SN#H29655014B944
Priority
High
Origin
Email
Reason
New Case
Contact
Curtis Johnson
Owner
Kimberly Hardison
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350759 (current) Invoiced
Repair • Rick Charles
Created: Feb 10, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 3.6 days stuck in "Assigned"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 RFosbury dispatching to Rick to help

02/16/2026 RArnold - Dispatching to Rodney for 02/18

02/16/2026 RArnold - PWO pending entitlement

02/11/2026 RFosbury pending entitlement. Rodney to return when ready.

🔧 Work Performed
Corrective Maintenance
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
FCO86600081 Follow up repair to be completed by ASP EMSAR SN#H29655014B944
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Feb 10, 8:29 AM
Case Number: 00566878
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 10, 9:08 AM
Work Order: WO-01350759
Type: Repair
Priority: PC
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 11, 2:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 1d 4h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 4:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-18T13:00:00.000+0000
🆕
▶
4 Status: Entered Feb 16, 5:09 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: a0h5A00000GzK9zQAF, Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-18T00:00:00.000+0000, 2026-02-18T05:00:00.000+0000, 2026-02-18T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rich Fosbury Feb 17, 12:48 PM
Scheduled For: 2026-02-17T00:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Feb 18, 8:36 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⏱️
Labor Added Feb 19, 10:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 50m
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 3m
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00566878
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Feb 16, 7:00 PM
Created
Feb 10, 9:08 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03111286 Labor Open 0.5 $155.00 Feb 18, 8:36 PM
WL-03111287 Labor Open 2.5 $237.50 Feb 18, 8:36 PM
WL-03111288 Expenses Open 1 $0.00 Feb 18, 8:36 PM
WL-03111289 Travel Open 1.4 $0.00 Feb 18, 8:36 PM
WL-03111783 Labor Open 0.016666666666667 $38.00 Feb 19, 10:18 AM

Details