Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 10, 2026
✓ SLA Met (42 biz days early)
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 10, 2026
Completed: Feb 10, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 10 → Feb 10 |
Created |
▶ Running
|
0 |
0 |
| Feb 10 → Feb 10 |
On Hold |
▶ Running
|
0 |
0 |
| Feb 10 → Feb 10 |
Assigned |
▶ Running
|
0 |
0 |
Holding (excluded from total)
0.2 days
Billing
11.6 days
Over SLA
Created: Feb 10, 2026
Due: Apr 10, 2026
Completed: Feb 10, 2026 (59 days early)
⏱️
11.6d in Ready to Bill
Longest Stage
🔄
6 transitions
Status Changes
⚠️
11.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00566761
Oak Street Health - 24 Hour - 143908: New Work Order Assigned
Closed
Work Order #143908
Work Order Description:
Keeps droping temps.
🚨
Primary Delay
11.6 days stuck in "Ready to Bill"
⏱️
Total Delay
11.6 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.0d
/ 1.0d SLA
Ready to Bill
11.6d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
2-10 Sent email to gather more information on issue.
🔍
Technician Findings
Fridge temp is going to high after maintence performed. Requested Asset #
⚠️
Problem Description
Work Order #143908
Work Order Description:
Keeps droping temps. https://www.ebiotrack.com/workorder.php?wo=71542
Timeline
📞
Case Number:
00566761
Subject:
Oak Street Health - 24 Hour - 143908: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
👷
⏱️
Type:
Labor
Status:
Open
Qty:
0.35
🏁
From:
Completed
To:
Closed
Duration in Previous:
0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 3h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
16d 23h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03098967 |
Labor |
Open |
0.35 |
$61.29 |
Feb 10, 10:52 AM |