Q-00032398
I never received the inspection reports for central square, They said their EKG does not hold a charge or save the readings
asset ID 13143715
Burdick ELI 280
Parts needed
1 battery, 4800-013
2/24-DK- NO SIGNATURE CAPTURED DUE TO NO EBT WO ORDER CREATED.
2/18 KSmith -- Scheduled for 2/24 with Shansi. 12pm-2pm
2/18 KSmith -- Sent email to schedule for 2/24
2/17/2026 Sramen - updated due date and removed delay code based on parts ETA:
2/17 KSmith -- Sent email to schedule for 2/26
🔧Work Performed
INSTALLED NEW BATTERY FOR EKG UNIT BURDICK ELI280 ASSET ID 13143715. FULLY TESTED UNIT, UNIT WORKING PROPERLY ON BATTERY.
🔍Technician Findings
INSTALL NEW BATTERY
⚠️Problem Description
Q-00032398
I never received the inspection reports for central square, They said their EKG does not hold a charge or save the readings
asset ID 13143715
Burdick ELI 280
Parts needed
1 battery, 4800-013
📧
Email:Re: Central Square -- EMSAR Repair -- WO-01350775
Completed Feb 18, 2026
From: SLamica@connextcare.org
To: ksmith@emsar.com
Hello,
Tues the 24th works!
Thank you!
Shansi
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 18, 2026 8:14 AM
To: Shansi Lamica <SLamica@connextcare.org>
Subject: Re: Central Square -- EMSAR Repair -- WO-01350775
🛑ATTENTION: This Email message was received from someone outside ConnextCare. Do not open attachments or click on links in messages from unknown or unexpected sou
📧
Email: Re: Central Square -- EMSAR Repair -- WO-01350775
Completed Feb 18, 2026
To: slamica@connextcare.org
CC:
BCC:
Attachment: --none--
Subject: Re: Central Square -- EMSAR Repair -- WO-01350775
Body:
Hi Shansi,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Central Square located at 3045 East Avenue?
· If not, would you have the contact information of the person I need to speak with?
· If you are the correct
📧
Email: Central Square -- EMSAR Repair -- WO-01350775
Completed Feb 17, 2026
To: slamica@connextcare.org
CC:
BCC:
Attachment: --none--
Subject: Central Square -- EMSAR Repair -- WO-01350775
Body:
Hi Shansi,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Central Square located at 3045 East Avenue?
· If not, would you have the contact information of the person I need to speak with?
· If you are the correct person:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: slamica@connextcare.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350775Location: Central SquareAddress: 3045 East Avenue Central Square, NY 13036Device: Problem Description: Q-00032398
I never received the inspection reports for central square, The
📅
WO-01350775 - Repair - Central Square - Central Square
Feb 24, 2026 12:30pm – 1:30pm
Work Order: WO-01350775
Account: CONNEXTCARE FKA Northern Oswego County Health Services
Customer Case Number:
Location: Central Square
Address: 3045 East Avenue, Central Square, NY 13036
Manufacturer:
Model #:
Serial #:
Contact Name: Shansi Lamica
Contact Phone: 315-298-6569 x2021
Contact Email:
JPG
WIN_20260224_12_05_23_Pro
Feb 24, 2026
Timeline
📞
Case Linked Feb 4, 2:13 PM
Case Number:00565351
Subject:L2 review
Status:Closed
⚠️5.0 business days
📋
▶
4
Work Order Created Feb 10, 9:48 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00090018
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 17, 11:54 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 2h
👷
▶
2
Technician Assigned Feb 17, 12:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:1h 2m
📅
▶
2
Dispatch Scheduled Feb 18, 8:23 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:19h 27m
⚠️5.0 business days
🔧
▶
2
Status: Tech On Site Feb 24, 11:45 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 15
⏱️
▶
2
Labor Added Feb 24, 12:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:40m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Feb 26, 3:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Feb 27, 1:11 PM
Invoice Number:SM-255012
Bottlenecks
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)