follow up to WO-01292082 * No quote needed per SMC, cost is less than $1500
Closed
follow up to WO-01292082
Inspection #: 28746
Asset ID: 19083900
Serial #: 0909 033437
Model: Stryker - 0747 Transport Stretcher
Notes: Failed Calibration Recommended Device Replacement Noticeable physical damage on device Follow-up required. Reviewed service with customer, quote needed. Wheels are broken and missing tread. Unit requires 4 new wheels. Wheels are 7\" Stryker replacement wheels. Pictures are attached to EBT report.
Parts needed
QTY 4 PN 0753103215
2/23 KKelch Madison called me back to schedule for 2/26 between 11:30 and 1:30 pm. Customer confirmed.
2/23 KKelch called Madison to schedule for 2/26 between 11:30 and 1:30 pm. Left VM.
2/21/26 RBerry- Updated due date based on parts. Removed delay code.
🔧Work Performed
Installed 4 new wheels. Unit function tested and passed. Unit returned to service.
🔍Technician Findings
2/26/26 Zachary Stieben arrived on site. Found Stryker stretcher Asset ID: 19083900 with 4 cracked wheels.
⚠️Problem Description
follow up to WO-01292082
Inspection #: 28746
Asset ID: 19083900
Serial #: 0909 033437
Model: Stryker - 0747 Transport Stretcher
Notes: Failed Calibration Recommended Device Replacement Noticeable physical damage on device Follow-up required. Reviewed service with customer, quote needed. Wheels are broken and missing tread. Unit requires 4 new wheels. Wheels are 7\" Stryker replacement wheels. Pictures are attached to EBT report.
Parts needed
QTY 4 PN 0753103215 https://www.ebiotrack.com/workorder.php?wo=71543
📋
Inbound from +18177186033
Completed Feb 23, 2026
2/23 KKelch Madison called me back to schedule for 2/26 between 11:30 and 1:30 pm. Customer confirmed.
📋
Outbound to +18177186033
Completed Feb 23, 2026
2/23 KKelch called Madison to schedule for 2/26 between 11:30 and 1:30 pm. Left VM.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: madison.merchant@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350776Location: CareNow - Fossil CreekAddress: 7232 North Freeway Fort Worth, TX 76137Device: Problem Description: follow up to WO-01292082
Inspection #: 28746
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: madison.merchant@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350776Location: CareNow - Fossil CreekAddress: 7232 North Freeway Fort Worth, TX 76137Device: Problem Description: follow up to WO-01292082
Inspection #: 28746
Asset ID: 1
📅
WO-01350776 - Repair - Fort Worth - CareNow - Fossil Creek
Feb 26, 2026 12:30pm – 2:30pm
Work Order: WO-01350776
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Fossil Creek
Address: 7232 North Freeway, Fort Worth, TX 76137
Manufacturer:
Model #:
Serial #:
Contact Name: Madison Merchant
Contact Phone: 8177186033
Contact Email: madison.merchant@hcahealthcare.com
Du
Timeline
📞
Case Linked Feb 9, 10:32 AM
Case Number:00566543
Subject:follow up to WO-01292082 * No quote needed per SMC, cost is less than $1500
Status:Closed
📋
▶
2
Work Order Created Feb 10, 9:52 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 10, 10:04 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:11m
⚠️7.0 business days
🔩
▶
2
2x Parts Added Feb 19, 2:06 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:9d 4h
👷
▶
2
Technician Assigned Feb 20, 9:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:19h 45m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 23, 9:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-26T17:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Zachary StiebenFeb 26, 10:58 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 1h
🚗
▶
3
Travel Added Feb 26, 12:02 PM
Travel Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:1.25, 0.75
✔️
Status: Completed by Zachary Stieben
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 6m, 0m
⏳4.0 business days
📄
▶
3
Status: Ready to Bill Mar 3, 9:40 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🧾
Invoice Created
Invoice Number:SM-255425
Bottlenecks
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)