follow up to WO-01292082 ** No quote needed per SMC, cost is less than $1500
Closed
follow up to WO-01292082
Inspection #: 28746
Asset ID: 19083902
Serial #: 0909 033436
Model: Stryker - 0747 Transport Stretcher
Notes: Failed Calibration Recommended Device Replacement Noticeable physical damage on device Follow-up required. Reviewed service with customer, quote needed. Wheels are broken and missing tread. Unit requires 4 new wheels. Wheels are 7\" Stryker replacement wheels. Pictures are attached to EBT report.
Parts needed
QTY 4 PN 0753103215
2/26/26 ZStieben. No travel due to multiple work orders at site.
2/25 KKelch added to previously scheduled date and time with site
2/24/26 RBerry- Updated due date based on parts. Removed delay code.
🔧Work Performed
Installed 4 new wheels. Unit function tested and passed. Unit returned to service. No travel due to multiple work orders at site.
🔍Technician Findings
2/26/26 Zachary Stieben arrived on site. Found Stryker stretcher Asset ID: 19083902 with 4 cracked wheels.
⚠️Problem Description
follow up to WO-01292082
Inspection #: 28746
Asset ID: 19083902
Serial #: 0909 033436
Model: Stryker - 0747 Transport Stretcher
Notes: Failed Calibration Recommended Device Replacement Noticeable physical damage on device Follow-up required. Reviewed service with customer, quote needed. Wheels are broken and missing tread. Unit requires 4 new wheels. Wheels are 7\" Stryker replacement wheels. Pictures are attached to EBT report.
Parts needed
QTY 4 PN 0753103215 https://www.ebiotrack.com/workorder.php?wo=71544
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: madison.merchant@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350777Location: CareNow - Fossil CreekAddress: 7232 North Freeway Fort Worth, TX 76137Device: Problem Description: follow up to WO-01292082
Inspection #: 28746
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: madison.merchant@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350777Location: CareNow - Fossil CreekAddress: 7232 North Freeway Fort Worth, TX 76137Device: Problem Description: follow up to WO-01292082
Inspection #: 28746
Asset ID: 1
📅
WO-01350777 - Repair - Fort Worth - CareNow - Fossil Creek
Feb 26, 2026 12:30pm – 2:30pm
Work Order: WO-01350777
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Fossil Creek
Address: 7232 North Freeway, Fort Worth, TX 76137
Manufacturer:
Model #:
Serial #:
Contact Name: Madison Merchant
Contact Phone: 8177186033
Contact Email: madison.merchant@hcahealthcare.com
Du
Timeline
📞
Case Linked Feb 9, 10:31 AM
Case Number:00566542
Subject:follow up to WO-01292082 ** No quote needed per SMC, cost is less than $1500
Status:Closed
📋
▶
2
Work Order Created Feb 10, 9:54 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 10, 10:03 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:8m
🚨10.0 business days
🔩
▶
2
2x Parts Added Feb 24, 12:11 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 2h
👷
▶
2
Status: Assigned Feb 24, 12:17 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Zachary Stieben
🗓️
▶
2
Status: Scheduled Feb 25, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-26T17:30:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Zachary StiebenFeb 26, 12:45 PM
From:Scheduled
To:Completed
Duration in Previous:1d 1h
⏱️
▶
2
Labor Added Feb 26, 1:28 PM
Labor Added → Status: Closed
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:45m
⏳4.0 business days
📄
▶
3
Status: Ready to Bill Mar 3, 9:41 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255425
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)