FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: senchisent@duq.edu
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350800Location: DUQUESNE UNIVERSITYAddress: 1305 Forbes Ave PITTSBURGH, PA 15219Device: Venue Go Ultrasound VGD001987Problem Description: FMI 78101E: Venue Fit Thermal Event due to battery
PDF
VGD001987 COMPLETION REPORT
Feb 13, 2026
JPG
VGD001987 NO WORKLIST
Feb 13, 2026
JPG
VGD001987 SOFTWARE
Feb 13, 2026
JPG
VGD001987 SERIAL #
Feb 13, 2026
JPG
VGD001987 NO BATTERIES
Feb 13, 2026
JPG
VGD001987 NO WIFI
Feb 13, 2026
JPG
VGD001987 INFORMATION SCREEN
Feb 13, 2026
Timeline
📞
Case Linked Feb 9, 1:01 PM
Case Number:00566650
Subject:GE FMI 78101 WO Creation Request
Status:Closed
📋
Work Order Created Feb 10, 10:17 AM
Work Order:WO-01350800
Type:FCO
Priority:PC
👷
▶
2
Technician Assigned Feb 10, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:Entered
To:Assigned
Duration in Previous:6h 28m
📦
▶
2
Parts Requested Feb 10, 5:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mandy Newman
From:Assigned
To:Awaiting Parts
Duration in Previous:15m
⏳3.9 business days
🔧
Status: Tech On Site by Eric MancerellaFeb 13, 12:55 PM
From:Awaiting Parts
To:Tech On Site
Duration in Previous:2d 19h
⏱️
3x Labor Added Feb 13, 2:05 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:1.25, 30
⏱️
▶
2
Labor Added Feb 13, 5:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From:Tech On Site
To:Completed
Duration in Previous:4h 48m
⏳2.8 business days
🏁
Status: Closed by Eric MancerellaFeb 17, 11:50 AM
From:Completed
To:Closed
Duration in Previous:3d 18h
⚠️9.0 business days
⏱️
▶
2
Labor Added Feb 27, 1:03 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:10d 1h
⏳3.0 business days
💵
▶
2
Status: Billing Review Mar 3, 2:37 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:2m
💵
Status: Billing Review by Timothy AmburgeyMar 4, 12:30 PM
From:Ready to Bill, Billing Review
To:Billing Review, WO Correction Needed
Duration in Previous:21h 49m, 0m
🏁
Status: Closed by Eric MancerellaMar 4, 1:18 PM
From:WO Correction Needed
To:Closed
Duration in Previous:47m
✏️
Status: WO Correction Needed by Sean CurrieMar 4, 1:23 PM
From:Closed
To:WO Correction Needed
Duration in Previous:5m
⏳2.0 business days
✔️
Status: Completed by Eric MancerellaMar 5, 8:29 PM
From:WO Correction Needed, Completed
To:Completed, Closed
Duration in Previous:1d 7h, 0m
⏳4.4 business days
📄
Status: Ready to Bill by Timothy AmburgeyMar 11, 12:10 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 14h
💵
Status: Billing Review by Timothy AmburgeyMar 12, 8:56 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:20h 45m, 0m
💵
▶
2
Status: Billing Review Mar 13, 8:55 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⚠️8.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 24, 1:07 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11d 4h
🧾
▶
2
Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:10m
Bottlenecks
Entered
Duration: 6.5 business hours (threshold: 4.0 business hours)
Exceeded by 2.5 business hours
Awaiting Parts
Duration: 3.2 business days (threshold: 3.0 business days)
Exceeded by 2.0 business hours
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)