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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350820 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Chestertown Animal Hospital — 10530 Augustine Herman Hwy, Chestertown MD, 21620

Feb 10, 2026 → Feb 16, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 17, 2026
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 10 → Feb 11, 2026
1 business day (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Completed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
1d
▶ Clock Running
Status: Incomplete
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 5 of 4 biz days used
Created: Feb 10, 2026 Completed: Feb 19, 2026
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 4
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0 / 4
Feb 10 → Feb 10 Assigned ▶ Running 0 0 / 4
Feb 10 → Feb 11 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 11 → Feb 13 Ready for Scheduling ▶ Running 2 2 / 4
Feb 13 → Feb 18 Assigned ▶ Running 2 4 / 4
Feb 18 → Feb 18 Completed ▶ Running 0 4 / 4
Feb 18 → Feb 18 Closed ▶ Running 0 4 / 4
Feb 18 → Feb 19 Incomplete ▶ Running 1 5 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 5.3d
Field Work 0.2d
Incomplete 2.0d (excluded)
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
5.3 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
2.0 days
Billing
1.0 days
Created: Feb 10, 2026 Due: Feb 17, 2026 Completed: Feb 17, 2026 (on time)
📅
4.5 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566743
Repair
Closed
Zone 1 AGIV parts broke during a PM SR1529190 For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Bridget Wood
Owner
Jessica Sells
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350820 (current) Invoiced
Repair • Michael Harris
Created: Feb 10, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 184 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Awaiting Parts - Customer
2.0d
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
2.0d
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 RBerry- Updated serviced date to match work details.


2/17 MOwens Sent chatter to FSE and Sup about closing this WO.

2/16 MOwens Spoke to tech and he needs to finish the paperwork for this repair as it was completed on 2/11 along with WO 1340812

2/16 MOwens Called and left a vm for Autum to call back since she is covering for Bridget.

02/13/2026 LHill-sent email to Bridgett Wood at clientservices@chestertownvet.com trying to schedule tech visit. We currently have availability on 02/17/2026 with an arrival window between 8AM-10AM

See logged email.


02/13/2026 LHill-Called (410) 778-2455. LM trying to schedule tech visit.


02/13/2026 LHill-tracked parts. Your shipment

1ZE444250171977841

 Delivered On

Wednesday, February 11 at 12:22 P.M. at Other

CHESTERTOWN, MD


02/11/2026 Emartin

Order No: 754498


Customer PO No: SR1535748


Customer: Midmark No Charge


Service Request NO: 1535748


  


Ship To Name: Chestertown Animal Hospital


Ship To Address: 10530 Augustine Herman Hwy    


Ship To City/State: CHESTERTOWN, MD 21620


Waybill (Tracking #): 1ZE444250171977841


Carrier: UPS-Air-Next Day Air


  


The following items have shipped from Midmark Corporation on: 10-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 014-0655-00 SERIAL #: DESCRIPTION: TEE UNION, 1/4 TUBE, PL


LINE NO: 2.1 QTY: 1 ITEM: 014-0656-00 SERIAL #: DESCRIPTION: ADAPTER STEM, 1/8 MPT X 1/4, PL


LINE NO: 3.1 QTY: 2 ITEM: 275263 SERIAL #: DESCRIPTION: TUBING, 1/4 OD X .159 ID


  

2/10/2026jsells

spoke with Krysta, and I gave her the work order number and let her know someone would be calling her to schedule the onsite visit

🔧 Work Performed
02/09/2026..MH after the PM kit was installed there still was a pressure leak. the leak is coming from a yellow hose connecting into Tee Union the back of the regulator. the Yellow tubing is not long enuf to make a good connection and needs to be replaced. while trying to get a good connection the Tee Union, 014-0655-00, broke at the Adapter Stem 1/8” MPT x 1/4”, 014-0656-00. Midmark was called and parts are being shipped. 02/11/2026..MH the yellow pressure hose was replaced. the tee union and adapter stem were replaced. the unit was electrically and functionally tested.
🔍 Technician Findings
Pressure leak. compressor runs every 30 seconds to rebuild pressure.
⚠️ Problem Description
Zone 1 AGIV parts broke during a PM SR1529190 For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Feb 9, 4:01 PM
Case Number: 00566743
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 10, 10:40 AM
Work Order Created → 3x Parts Added
🔩
3x Parts Added
Type: Parts
Status: Open
Qty: 1, 2
📅
▶
3 Status: Ready for Scheduling Feb 10, 10:45 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Melissa Owens
Technician: Michael Harris
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
👤
Status: Awaiting Parts - Customer by Melissa Owens Feb 10, 10:53 AM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 3m
📅
Status: Ready for Scheduling by Erin Martin Feb 11, 10:01 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 23h 8m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 13, 12:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 2h
⏳ 2.0 business days
✔️
Status: Completed by Michael Harris Feb 17, 10:53 PM
From: Assigned
To: Completed
Duration in Previous: 4d 10h
🏁
Status: Closed by Michael Harris Feb 17, 11:16 PM
From: Completed
To: Closed
Duration in Previous: 22m
⚠️
Status: Incomplete by Matthew Bateman Feb 18, 7:29 AM
From: Closed
To: Incomplete
Duration in Previous: 8h 13m
⏱️
Labor Added Feb 19, 5:52 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Michael Harris Feb 19, 6:16 AM
From: Incomplete
To: Completed
Duration in Previous: 22h 47m
🏁
Status: Closed by Matthew Bateman Feb 19, 7:26 AM
From: Completed
To: Closed
Duration in Previous: 1h 10m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 8:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
⏳ 1.5 business days
📨
▶
3 Status: Invoice Pending Feb 23, 4:44 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254708

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00566743
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michael Harris
Scheduled
N/A
Created
Feb 10, 10:40 AM
Invoice #
SM-254708

Work Details (4)

Name Type Status Qty Amount Date
WL-03098955 Parts Open 1 $0.00 Feb 10, 10:40 AM
WL-03098956 Parts Open 2 $0.00 Feb 10, 10:40 AM
WL-03098957 Parts Open 1 $0.00 Feb 10, 10:40 AM
WL-03111586 Labor Open 0.5 $110.00 Feb 19, 5:52 AM

Details