Q-00032434
I need a quote for an urgent service repair at DFS in Mechanicsville VA
They have a brand new station that is not powering on, but we suspect it's a facility power issue.
But to be sure, we are going to send some common parts out to be safe.
Can we have someone out there by 2/11?
Grossing station is not powering on, leaks on pex line, vacuum breaker flush.
We need someone to take a multi meter to the wall where the station is plugged in and ensure its not a GFCI protected outlet, also need to replace a braided line/pex connection. Finally, we need to flush the air fap in the atmospheric.
ASAP, this is urgent, brand new station that is not powering on.
MB1060
No SN provided
Are Parts Required for Service: Yes
Number of Parts Shipping: 5
Parts Description(s): GFCI, Power Cord, Breaker Switch, Pex Connection, braided line
Is OEM Shipping Parts: Yes
ETA for Part Arrival: 2/11/26
Tracking Number:
Specialized Tool Requirement: multi meter, gfci/plug tester, plumbing tools, standard tools
TBA exceeded quote due to additional trip (site wasn't ready on first trip)
3/4/26 RBerry- Updated due date based on parts (email from Nick Milanovic on 3/2/26). Parts were due to deliver on 3/3
03/03/2026 LHill-Called 908-507-0909.spoke with Ryan and advised him part is not delivering tomorrow so we need to reschedule this visit. We have this rescheduled for 03/05.
03/03/2026 LHill-rec'd TEAMS message from Matt Bateman-WO-1350821 needs to be rescheduled for Thursday for Todd. Parts aren't scheduled to be delivered until tomorrow some time. Todd is going to use a PTO day tomorrow.
3/2 MOwens Nick replied back that the parts will deliver to FSE on 3/3. Scheduling the visit for 3/4.
3/2 MOwens Sent FU email to Nick at MOPEC asking for update on the part shipment.
2/20 MOwens Sent chatter to FSE and tech Supervisor about parts needed from MOPEC.
2/19 KWeiss, W/O is a Mopec dispatch, tech will need to contact Mopec for parts needed. Nothing for L2 to have quoted or ordered. Moving w/o status to reschedule.
2/11 MOwens Sent email to Ryan letting him know the tech will go onsite next Tues. 2/17 with arrival between 11-12 to complete the repair.
2/11 MOwens Called and spoke to Ryan Koubek. He said any day next week between 7am-5:30pm works to schedule the repair visit. I told him that I am checking the schedule if it will be 2/16 or 2/17 and will email him back to confirm.
🔧Work Performed
2/17/26
had to go to hardware store for PPE. denied entry
units located
defect parts located
two MB grossing stations could not be serviced due to wrong electrical. facilities needs to correct, informed ryan koubek and nick at mopec
Site was not ready. Units were disconnected from building. No electrician on site.
3/5/26
Unit covers removed. Water shut off
Old faucet removed. New faucet has different connection. Went to hard ware store for adpaters/nipples. New faucet installed. Water turned on. tested- no leaks. Covers replaced
On second unit-
Opened covers. Turned water off. Replaced back purge valve. Water turned on. Tested. No leaks. Covers replaced
Called nick to confirm work performed.
Cleaned area
🔍Technician Findings
2/17
units located
MB tables- the breaker are wrong
autopsy table's leaking. needs new facuet and new back pressure valve
sn:
11253
11242
11236
11232
3/5/26
Units located
Parts in hand
Missing plumbing fittings/adapters to connections
⚠️Problem Description
Q-00032434
I need a quote for an urgent service repair at DFS in Mechanicsville VA
They have a brand new station that is not powering on, but we suspect it's a facility power issue.
But to be sure, we are going to send some common parts out to be safe.
Can we have someone out there by 2/11?
Grossing station is not powering on, leaks on pex line, vacuum breaker flush.
We need someone to take a multi meter to the wall where the station is plugged in and ensure its not a GFCI protected outlet, also need to replace a braided line/pex connection. Finally, we need to flush the air fap in the atmospheric.
ASAP, this is urgent, brand new station that is not powering on.
MB1060
No SN provided
Are Parts Required for Service: Yes
Number of Parts Shipping: 5
Parts Description(s): GFCI, Power Cord, Breaker Switch, Pex Connection, braided line
Is OEM Shipping Parts: Yes
ETA for Part Arrival: 2/11/26
Tracking Number:
Specialized Tool Requirement: multi meter, gfci/plug tester, plumbing tools, standard tools
📋
Outbound to +19085070909
Completed Mar 3, 2026
📋
Outbound to +19085070909
Completed Mar 3, 2026
03/03/2026 LHill-Called 908-507-0909.spoke with Ryan and advised him part is not delivering tomorrow so we need to reschedule this visit. We have this rescheduled for 03/05.
📧
Email:RE: DFS Mechanicsville
Completed Mar 2, 2026
From: nmilanovic@mopec.com
To: mowens@emsar.com, matthew.bateman@emsar.com, todd.fogiel@emsar.com
Thanks! Nick MilanovicWarranty and Service Managernmilanovic@mopec.como. 248-284-0887www.mopecgroup.comwww.mopec.com From: Melissa Owens <mowens@emsar.com> Sent: Monday, March 2, 2026 1:20 PMTo: Nick Milanovic <nmilanovic@mopec.com>; Matthew Bateman <matthew.bateman@emsar.com>; Todd Fogiel <todd.fogiel@emsar.com>Subject: Re: DFS Mechanicsville Ok. I can get Todd back there this Wed. 4th as l
📧
Email:Re: DFS Mechanicsville
Completed Mar 2, 2026
From: mowens@emsar.com
To: nmilanovic@mopec.com, matthew.bateman@emsar.com, todd.fogiel@emsar.com
Nick
Can you give an update on the parts that were going to ship out last week. Where were they shipping to ?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Nick Milanovic <nmilanovic@mopec.com>Sent: Tuesday, Februa
📧
Email:DFS Mechanicsville VA MOPEC Station Repair
Completed Feb 11, 2026
From: mowens@emsar.com
To: rjkoubek@isecinc.com
Ryan
I will have my tech Todd Fogiel go there next Tues. 2/17 withe arrival between 11-12 to complete the repair on the MOPEC station.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +19085070909
Completed Feb 11, 2026
Called and spoke to Ryan Koubek. He said any day next week works to schedule the repair visit. I told him that I am checking the schedule if it will be 2/16 or 2/17 and will email him back to confirm.
Feb 20, 2026 4:39pm
@Todd Fogiel @Matthew Bateman See internal notes about contacting MOPEC about parts needed.
Work Order: WO-01350821
Account: MOPEC
Customer Case Number: NA
Location: DFS
Address: 8850 Times Dispatch Blvd, Mechanicsville, VA 23116
Manufacturer:
Model #:
Serial #:
Contact Name: Ryan Koubek
Contact Phone: 908-507-0909
Contact Email: rjkoubek@isecinc.com
Due Date: 3/6/2026
Scheduled Date/Ti
PDF
DFS Request EMSAR
Feb 10, 2026
PDF
response from Sup re tech assignment Re_ Critical Mopec request parts due to arrive 11th Mechanicsville VA
Q-00032434
I need a quote for an urgent service repair at DFS in Mechanicsville VA
They have a brand new station that is not powering on, but we suspect it's a facility power issue.
But to be sure, we are going to send some common parts out to be safe.
Can we have someone out there by 2/
💬Case Comment
Internal Feb 9, 2026 8:00am
checking with Matt/Melissa on what tech can be on site this week so I can quote travel
Timeline
📞
Case Linked Feb 6, 3:22 PM
Case Number:00566248
Subject:Critical MOPEC (needs quote)
Status:Closed
⏳3.0 business days
📋
▶
3
Work Order Created Feb 10, 10:42 AM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Feb 10, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 0m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 11, 4:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-17T16:30:00.000+0000
⏳3.9 business days
🔧
Status: Tech On Site by Todd FogielFeb 17, 12:46 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 20h
✔️
▶
2
Status: Completed Feb 17, 9:55 PM
Status: Completed → 7x Labor Added
⏱️
7x Labor Added
Type:Labor, Travel, Expenses
Status:Open
Qty:4.75, 3.25, 247, 1
🏁
Status: Closed by Todd FogielFeb 17, 10:03 PM
From:Completed, Closed
To:Closed, Incomplete
Duration in Previous:8m, 0m
⏳2.2 business days
🔄
Status: Reschedule by Keith WeissFeb 19, 2:48 PM
From:Incomplete
To:Reschedule
Duration in Previous:1d 16h
⚠️8.0 business days
📅
▶
2
Dispatch Scheduled Mar 2, 1:25 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Reschedule
To:Scheduled
Duration in Previous:10d 22h
⏳2.0 business days
📅
Dispatch Scheduled by Laura HillMar 3, 4:33 PM
Scheduled For:2026-03-05T17:00:00.000+0000
⏳2.9 business days
✔️
Status: Completed by Todd FogielMar 5, 9:52 PM
From:Scheduled
To:Completed
Duration in Previous:3d 8h
⏱️
5x Labor Added Mar 5, 10:02 PM
Type:Labor, Travel
Status:Open
Qty:4.5, 3.5, 247
💵
▶
2
3x Expenses Added Mar 5, 10:09 PM
3x Expenses Added → Status: Closed
🏁
Status: Closed by Todd Fogiel
From:Completed
To:Closed
Duration in Previous:18m
⏳4.2 business days
📄
Status: Ready to Bill by Diane PattonMar 11, 3:06 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 15h
⏳4.0 business days
📨
▶
2
Status: Invoice Pending Mar 16, 11:22 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256599
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Reschedule
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)