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WO-01350825 ↗ ServiceMax

Conviva Care Solutions (Humana) • Misc. Inspection • P5

📍 Conviva - East Delray — 250 Dixie Blvd. #203 and #100, Delray Beach FL, 33444

Feb 10, 2026 → Feb 25, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 18, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 3 of 5 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 25, 2026
7 business days (counted)
Running total: 10 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 10 of 5 biz days used
Created: Feb 10, 2026 Completed: Feb 25, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 5
Feb 10 → Feb 13 Ready for Scheduling ▶ Running 3 3 / 5
Feb 13 → Feb 13 Assigned ▶ Running 0 3 / 5
Feb 13 → Feb 25 Scheduled ▶ Running 7 10 / 5
Feb 25 → Feb 25 Tech On Site ▶ Running 0 10 / 5
Dispatch 0.0d
Coordinators 11.9d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.9 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Feb 10, 2026 Due: Feb 17, 2026 Completed: Feb 25, 2026 (7 days late)
📅
11.0 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
11.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566980
2/10 chat'd Nakoff, new suite # for the location
Closed
New Miscellaneous Equipment Inspection New equipment, 6-8 pieces in Suite 100 Customer said some of the equipment came from Suite 203 https://www.ebiotrack.com/inspection.php?iid=33011
Priority
High
Origin
Phone
Reason
New Case
Contact
Kristy Trapani
Owner
Sherry Reich
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01350825 (current) Invoiced
Misc. Inspection • Elkin Barahona
Created: Feb 10, 2026 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 11.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
7.9d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/26 AJinerson - sent email back to POC Kristy confirming we will schedule for their requested date of 2/25 with arrival between 9am-11am.

Asked them to confirm POC onsite and any arrival instructions needed.


2/13/26 AJinerson - Received email back from POC Kristy requesting to schedule for 2/25 instead, as this date works best for them.


2/13/26 AJinerson - Sent email to Kristy offering tech visit on Mon. 2/23 and asking for site hours.

*this is the soonest date we have this technician available, as tech will be in the Miami area all week 2/16 - 2/20 covering past due inspections/repairs*

2/13/26 AJinerson - Called Kristy to schedule tech visit. No answer, left VM regarding scheduling service.

🔧 Work Performed
02/25/26 Ebar. I have conducted this inspection checking and verifying the correct functionality for the biomed equipment. New units were added to EBT system.
🔍 Technician Findings
02/25/26 EBar. Site scheduled to perform miscellaneous Biomedical equipment for new suite 100 All units must be added to EBT inventory system.
⚠️ Problem Description
New Miscellaneous Equipment Inspection New equipment, 6-8 pieces in Suite 100 Customer said some of the equipment came from Suite 203 https://www.ebiotrack.com/inspection.php?iid=33011

Timeline

📞
Case Linked Feb 10, 10:52 AM
Case Number: 00566980
Subject: 2/10 chat'd Nakoff, new suite # for the location
Status: Closed
📋
2 Work Order Created Feb 10, 11:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Feb 13, 11:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 23h
🗓️
2 Status: Scheduled Feb 13, 11:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-25T14:00:00.000+0000
⚠️ 5.0 business days
💵
2x Expenses Added Feb 20, 2:54 PM
Type: Expenses
Status: Open
Qty: 1
4.0 business days
🔧
Status: Tech On Site by Elkin Barahona Feb 25, 8:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 20h
⏱️
6x Labor Added Feb 25, 11:58 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 3.5, 1, 18, 20
✔️
2 Status: Completed Feb 25, 12:08 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Elkin Barahona
From: Tech Off Site
To: Closed
Duration in Previous: 3m
4.0 business days
📄
2 Status: Ready to Bill Mar 2, 9:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Mar 2, 1:21 PM
Invoice Number: SM-255310

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00566980
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Elkin Barahona
Scheduled
Feb 25, 9:00 AM
Created
Feb 10, 11:15 AM
Invoice #
SM-255310

Work Details (8)

Name Type Status Qty Amount Date
WL-03114177 Expenses Open 1 $0.00 Feb 20, 2:54 PM
WL-03114178 Expenses Open 1 $0.00 Feb 20, 2:54 PM
WL-03119333 Labor Open 0.5 $59.50 Feb 25, 11:58 AM
WL-03119334 Labor Open 3.5 $416.50 Feb 25, 11:58 AM
WL-03119335 Labor Open 1 $119.00 Feb 25, 11:58 AM
WL-03119336 Travel Open 18 - Feb 25, 11:58 AM
WL-03119337 Travel Open 20 - Feb 25, 11:58 AM
WL-03119338 Expenses Open 1 $0.00 Feb 25, 11:58 AM

Details