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WO-01350839 ↗ ServiceMax

INTERNATIONAL SOS HEALTHCARE SERVICES U.S. - Onshore/Offshore • Inspection • PSM

📍 Seadrill West Vela - Offshore — 15475 Airline Hwy, Baton Rouge LA, 70817

Feb 10, 2026 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 12 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 23, 2026
8 business days (counted)
Running total: 8 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 12 of ? biz days used
Created: Feb 10, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0
Feb 10 → Feb 23 Assigned ▶ Running 8 8
Feb 23 → Feb 26 Scheduled ▶ Running 3 11
Feb 26 → Feb 27 Tech On Site ▶ Running 1 12
Dispatch 0.0d
Coordinators 12.2d
Field Work 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.2 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Feb 10, 2026 Due: Mar 10, 2026 Completed: Feb 27, 2026 (11 days early)
📅
12.9 days Total Age
⏱️
8.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jason Cunningham — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 26, 2026
Visit 2 Feb 27, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563446
WO-01316896 Open for this service
Closed
Q-00032253 Annual Equipment Electrical Safety 36 Pcs https://www.ebiotrack.com/inspection.php?iid=31375
Priority
High
Origin
Phone
Reason
New Case
Contact
Sadie Anderson
Owner
Erin Martin
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01350839 (current) Invoiced
Inspection • Jason Cunningham
Created: Feb 10, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 8.6 days stuck in "Assigned"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
8.6d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26 AJinerson - Email logged on WO-01350839. Received email back from Sadie confirming to schedule tech visit for Seadrill West Vela on 2/26 - 2/27.

He will overnight on 2/26 and return on 2/27.

Per Sadie, she will be traveling to West Vela that day also. They will send joining instructions by tomorrow, but anticipate a 5:00 a.m. check-in time for Thursday, 2/26.


2/23/26 AJinerson - Email logged on WO-01350839 - email back to Sadie confirming tech ok to travel 3/3-3/5, asking for her to confirm on her end which site(s) would like to proceed with scheduling.


2/20/26 AJinerson - Email logged on WO-01350839 - Sadie emailed requesting if tech avail. 3/3-3/5 possibly. Checking w/ tech if ok to travel on these dates.


2/20/26 AJinerson - Email logged on WO-01350839 - Sadie emailed back requesting to please block 2/26 and 2/27 for this service while she works with the Rig Admin to verify which site can schedule for these dates.


2/20/26 AJinerson - Sent email to Sadie logged on WO-01350839 - stating tech's next available is 2/26 - 2/27.

2/19/26 AJinerson - Checking w/ FSE to see next available dates to travel. 2/11/26 AJinerson - Email logged on WO-01350839. Sent email back to Sadie stating we are working with Jason to see what dates we can travel him (tech is already traveling for work week of 2/16 and 2/23)


2/11/26 AJinerson - Email logged on WO-01350839. Received email back from Sadie asking what dates in the near future Jason would be available to travel to cover the Seadrill inspection(s). They are working on their end to see what dates the could accommodate as well.


2/10/26 AJinerson - WO created 2/10 but has SLA of 2/21. Location also has WO-01316896 "on hold" for this same location's annual inspection service. Chatter to ASM to see which WO we need to proceed with and if SLA is correct or needs to be updated.


02/10/2026 Emartin updated Q-00032253 placed into RFS

🔧 Work Performed
2/26 Jason - Inspection Complete - Performed inspection on 45 devices. Had 4 devices fail inspection and were removed from service. All other devices passed inspection and were placed back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Q-00032253 Annual Equipment Electrical Safety 36 Pcs https://www.ebiotrack.com/inspection.php?iid=31375

Timeline

📞
Case Linked Jan 29, 1:15 PM
Case Number: 00563446
Subject: WO-01316896 Open for this service
Status: Closed
⚠️ 9.0 business days
📋
2 Work Order Created Feb 10, 11:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
2 Technician Assigned Feb 10, 2:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 9m
⚠️ 9.0 business days
🗓️
2 Status: Scheduled Feb 23, 4:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-26T10:00:00.000+0000
3.9 business days
🔧
Status: Tech On Site by Jason Cunningham Feb 26, 8:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 16h
2.0 business days
⏱️
2 Labor Added Feb 27, 3:20 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2 2x Labor Added Feb 27, 3:42 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 5, 10:06 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 18h, 0m
🚨 70.0 business days
🧾
Invoice Created Jun 11, 12:23 PM
Invoice Number: SM-255654

Bottlenecks

Assigned
Duration: 8.6 business days (threshold: 4.0 business hours)
Exceeded by 8.1 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00563446
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 26, 5:00 AM
Created
Feb 10, 11:53 AM
Invoice #
SM-255654

Work Details (5)

Name Type Status Qty Amount Date
WL-03123673 Labor Open 3 $1,195.00 Feb 27, 3:20 PM
WL-03123677 Expenses Open 1 $0.00 Feb 27, 3:22 PM
WL-03123678 Expenses Open 1 $0.00 Feb 27, 3:22 PM
WL-03123726 Labor Open 8 $2,631.00 Feb 27, 3:42 PM
WL-03123727 Labor Open 5 $890.00 Feb 27, 3:42 PM

Details