Oak Street Health - 24 Hour - 143810: New Work Order Assigned
Closed
Oak Street Work Order #143810
Work Order Description:
Lab freezer is not working. The unit was turned off and on in an attempt to reset, but it is still not functioning properly.
2/12 KKelch scheduled per logged email from Natressa
2/12 KKelch sent an email to Natressa
🔧Work Performed
- Installed lab freezer (asset 13367817)
- installed Dickson external thermometer data logger
- waited for temp to get within desired range.
- ensured Dickson thermometer reading correctly.
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Install New Freezer and Dickson Probe and add EBT. Confirm Temp is within spec. Send Virtualtech@emsar.com email if old freezer needs removed from clinic.
Oak Street Work Order #143810
Work Order Description:
Lab freezer is not working. The unit was turned off and on in an attempt to reset, but it is still not functioning properly. https://www.ebiotrack.com/workorder.php?wo=71548
📧
Email:Re: [EXTERNAL] Scheduling for WO-01350840
Completed Feb 12, 2026
From: natressa.baxter@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Good morning Kaitlyn,The freezer was just delivered to the clinic, so that time frame on 2/24 works for us. Thank you,On Thu, Feb 12, 2026 at 8:18 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Good morning Natressa,I am reaching out from EMSAR to schedule the repair needed for your lab freezer. Our technician, Arturo, can be there on 2/24 between 12 and 2 pm. Please let me know if
📧
Email: Scheduling for WO-01350840
Completed Feb 12, 2026
To: natressa.baxter@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01350840
Body:
Good morning Natressa,
I am reaching out from EMSAR to schedule the repair needed for your lab freezer. Our technician, Arturo, can be there on 2/24 between 12 and 2 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: natressa.baxter@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350840Location: Oak Street Health - White OakAddress: 5760 W Little York Road Houston, TX 77091Device: Problem Description: Install New Freezer and Dickson Probe and add E
📅
WO-01350840 - Virtual Tech - Field Repair - Houston - Oak Street Health - White Oak
Feb 24, 2026 1:00pm – 3:00pm
Work Order: WO-01350840
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - White Oak
Address: 5760 W Little York Road, Houston, TX 77091
Manufacturer:
Model #:
Serial #:
Contact Name: natressa baxter
Contact Phone: 337-849-7216
Contact Email: natressa.baxter@oakstreet
Timeline
📞
Case Linked Feb 9, 12:45 PM
Case Number:00566634
Subject:Oak Street Health - 24 Hour - 143810: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Feb 10, 11:54 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090032
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:2m
🔩
▶
2
2x Parts Added Feb 10, 4:50 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:4h 53m
👷
▶
2
Technician Assigned Feb 11, 8:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:16h 0m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 12, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-24T18:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Arturo DiazFeb 24, 1:59 PM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 2h
⏱️
Labor Added Feb 24, 2:26 PM
Type:Labor
Status:Open
Qty:0.5
⏱️
▶
3
4x Labor Added Feb 24, 6:37 PM
4x Labor Added → Status: Tech Off Site → Status: Closed
🚗
Status: Tech Off Site by Arturo Diaz
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:4h 38m, 0m
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:3m
⏳2.7 business days
📄
Status: Ready to Bill by Diane PattonFeb 26, 3:57 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 21h
⏳2.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 21h
💰
Status: Invoiced by Diane PattonFeb 28, 1:18 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
🚨100.0 business days
🧾
Invoice Created Jul 22, 11:43 AM
Invoice Number:SM-255246
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)