Zone 1
NWD several issues
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
02/19/2026 LHill-Called 913-782-2269 for Ashley. advised her that tech is unavailable to come this evening. I told her we could possibly fit it on Tuesday and she said it would have to be at 3:30 also, stated we could come anytime on Wednesday they are open from 7:30-5:30.
02/19/2026 LHill-Craig Dempsey advised that tech can't make it today. Will need to schedule for next week.
02/19/2026 LHill-Called 913-782-2269 for Ashley. spoke with Ashley advised her tech is unable to make it onsite today. She is wanting to know if he could still come today. They are there until 5:30 today.
02/16/2026 LHill rec'd TEAMS message from Craig-tech is not going to be able to make it onsite today. I will call the customer to reschedule.
2/13 KKelch called Ashley to schedule for 2/19 at 3 pm. Jill confirmed.
2/11/2026jsells
Ship To Name: Knappenberger Veterinary Clinic
Ship To Address: 15150 S Hamilton St
Ship To City/State: Olathe, KS 66062-3416
Waybill (Tracking #): 1ZE444250371478716
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 11-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10511-00 SERIAL #: DESCRIPTION: SERVICE KIT, HEAD CAP AND TURBINE CARTRIDGE REPLACEMENT, ALL SMALL HEAD HIGH-SPEEDS
LINE NO: 2.1 QTY: 1 ITEM: 002-10980-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL PARTS
LINE NO: 3.1 QTY: 2 ITEM: 117698 SERIAL #: DESCRIPTION: CHECK VALVE K
2/10/26 SReich - Spoke to Jill, gave her the WO # and told her someone would be reaching out to schedule. Confirmed the site name is ADVANCED VET CARE OF OLATHE.
🔧Work Performed
rebuilt foot pedal, replaced check valves, customer replaced polisher, and installed new drill turbine
🔍Technician Findings
foot pedal needs to be rebuilt, polisher needs to be replaced, check valves need to be replaced, and the drill turbine needs replaced
⚠️Problem Description
Zone 1
NWD several issues
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +19137822269
Completed Feb 19, 2026
02/19/2026 LHill-Called 913-782-2269 for Ashley. advised her that tech is unavailable to come this evening. I told her we could possibly fit it on Tuesday and she said it would have to be at 3:30 also, stated we could come anytime on Wednesday they are open from 7:30-5:30.
📋
Outbound to +19137822269
Completed Feb 19, 2026
02/19/2026 LHill-Called 913-782-2269 for Ashley. spoke with Ashley advised her tech is unable to make it onsite today. She is wanting to know if he could still come today. They are there until 5:30 today.
📋
Outbound to +19137822269
Completed Feb 19, 2026
📋
Outbound to +19137822269
Completed Feb 19, 2026
📋
Outbound to +19137822269
Completed Feb 13, 2026
2/13 KKelch called Ashley to schedule for 2/19 at 3 pm. Jill confirmed.
📋
Outbound to +19137822269
Completed Feb 10, 2026
Spoke to Jill, gave her the WO # and told her someone would be reaching out to schedule.
📅
WO-01350844 - Repair - VetPro 1000 (Series) - OLATHE - ADVANCED VET CARE OF OLATHE
Feb 24, 2026 4:30pm – 6:30pm
Work Order: WO-01350844
Account: MIDMARK
Customer Case Number: SR 1536000
Location: ADVANCED VET CARE OF OLATHE
Address: 15150 S HAMILTON ST, OLATHE, KS 66062
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2129626
Contact Name: Ashley Slegel
Contact Phone: 19137822269
Contact
PDF
00566770 SRA
Feb 10, 2026
PDF
333
Feb 26, 2026
Timeline
📞
Case Linked Feb 9, 4:44 PM
Case Number:00566770
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 10, 12:21 PM
Work Order Created → 2x Parts Added
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1, 2
📅
Status: Ready for Scheduling by Sherry ReichFeb 10, 12:27 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Feb 10, 12:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:19m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Jessica SellsFeb 11, 4:44 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 3h
👷
▶
2
Technician Assigned Feb 11, 5:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:43m
⏳2.8 business days
🗓️
▶
2
Status: Scheduled Feb 13, 2:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-19T21:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Laura HillFeb 19, 4:35 PM
From:Scheduled
To:Reschedule
Duration in Previous:6d 2h
🗓️
▶
2
Status: Scheduled Feb 20, 9:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-24T21:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Thomas LangenbergFeb 24, 3:00 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 5h
⏱️
6x Labor Added Feb 24, 5:15 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1.75, 0.25, 13, 4
✔️
Status: Completed by Thomas LangenbergFeb 24, 5:20 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 20m
⏳2.8 business days
✏️
Status: WO Correction Needed by Nancy SuarezFeb 26, 1:20 PM
From:Closed
To:WO Correction Needed
Duration in Previous:1d 20h
🏁
Status: Closed by Thomas LangenbergFeb 26, 7:40 PM
From:WO Correction Needed
To:Closed
Duration in Previous:6h 19m
📄
Status: Ready to Bill by Nancy SuarezFeb 27, 2:57 PM
From:Closed
To:Ready to Bill
Duration in Previous:19h 17m
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Mar 2, 2:41 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255363
Bottlenecks
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)